Sales Manager

Benjamin Franklin Plumbing Sales Manager

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and you are driven to win, you may be a match for our team.

Job Summary : As Call by Call Sales Manager, you will be a coach, mentor, call supervisor, and first point of contact for plumbers while they are on the service call. You will be responsible for supervising the sales process for all plumbers as they are dispatched and while they are in the home performing service. You will support good customer relations by ensuring that services are provided as scheduled, at competitive prices, and that all applicable codes and regulations are adhered to.

Primary responsibilities :

• Supervise the entire sales process to maximize all opportunities for the plumber, the company, and the customer.
• As Call by Call Sales Manager, you will own every service call from start to finish. You will guide, coach, motivate, and instruct all plumbers throughout the service call visit.
• Pregame with each plumber prior to arrival at jobsite
• Grow average tickets
• Improve on plumber close rates
• Manage plumber productivity for maximum efficiency
• Ensure all sales and service steps are followed on every service call.
• Post call debriefing with plumber and customer
• Ensure each job is completed on time and to customer satisfaction
• Assist in providing accurate reports and updates on labor costs, work scheduling, billing, and payroll.
• Provide coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.
• Participate in all company sponsored training classes.
• Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently while the plumber is at the service call.
• Communicate with other departments to ensure the proper transfer of all service work business data.
• Maintain a professional image at all times.
• Follow safety policies and procedures.
• Abide by ALL Ben Franklin standards of performance and code of ethics.
• Maintain courteous demeanor with all customers and associates.

Physical requirements :

Compensation : $50,000.00 - $120,000.00 per year

Join the Benjamin Franklin Plumbing Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.