Help Desk Technician (MSP Experience Required)

Help Desk Technician (MSP Experience Required)

$55,000–$65,000 + Full Benefits | Hybrid (4 Days Remote / 1 Day in Office)

About the Company

Join a fast-growing, Atlanta-based Managed Services Provider known for delivering high-impact IT solutions to small and mid-sized businesses. Our team operates as a true technology partner—offering end-to-end managed services, cloud solutions, and converged data / voice systems. With a culture built on collaboration, professionalism, and a commitment to exceptional client service, we empower our engineers to do their best work while continuously developing their careers.

About the Role

We’re expanding our team and seeking a Help Desk Technician with proven MSP industry experience. In this role, you’ll handle inbound support requests, monitor and maintain remote client systems, and provide hands-on troubleshooting across servers, networks, and end-user environments. This position offers the best of both worlds : one collaborative day onsite with the team, and four days working from home.

What You’ll Do

• Provide Tier 1 / 2 support via phone and remote tools, delivering excellent customer service
• Monitor, maintain, and report on client systems using RMM tools
• Support server, PC, LAN, and WAN environments; perform ad-hoc troubleshooting and end-user training
• Assist with administration of O365, Windows Server environments, and Terminal Services
• Configure, upgrade, and support Intel-based desktops and laptops
• Work closely with clients to translate issues into clear, actionable solution

What You Bring

Benefits