Customer Support Representative

A company is looking for a Member Experience Team Member Tier 1.

Key Responsibilities

Serve as the first point of contact via multiple channels, providing professional support

Investigate and resolve customer inquiries and complaints, documenting issues and escalating as necessary

Process orders, cancellations, refunds, and exchanges while maintaining accurate records

Required Qualifications

High school diploma or equivalent

Minimum 6 months of customer service experience

Technical proficiency with Zendesk, Sticky.io, Slack, and Google Workspace, or ability to learn quickly

Self-motivated with strong accountability and dependability