Talent.com
Sandpiper Bay All Inclusive - Night Audit Manager OEM
Sandpiper Bay All Inclusive - Night Audit Manager OEMAimbridge Hospitality • Port St. Lucie, Florida, United States, 34952
Sandpiper Bay All Inclusive - Night Audit Manager OEM

Sandpiper Bay All Inclusive - Night Audit Manager OEM

Aimbridge Hospitality • Port St. Lucie, Florida, United States, 34952
13 hours ago
Job type
  • Full-time
Job description

Sandpiper Bay All Inclusive - Night Audit Manager OEM

TheNight Audit Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. This role specifically oversees the Front Office functions during the overnight hours. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

QUALIFICATIONS :

  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Supervisory experience required.
  • Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
  • Must have a valid driver's license from the applicable state.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

RESPONSIBILITIES :

  • Respond to all guest requests, problems, complaints and / or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s.
  • Ensure compliance to brand and company training, using the steps to effective training according to Aimbridge Hospitality standards.
  • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
  • Conduct all 90 day and annual Guest Service employee performance appraisals according to S.O.P.'s.
  • Develop employee morale and ensure training of Guest Services personnel.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report and maintain close observation of daily house count.
  • Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.
  • Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
  • Participate in required M.O.D. program as scheduled.
  • Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his / her placement.
  • Ensure all end of the month report dates are met, i.e., Central Reservations, Market Segment, AAdvantage, Travel Agent check registers, etc.
  • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.
  • Ensure that no-show revenue is maximized through consistent and accurate billing.
  • Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Aimbridge Hospitality S.O.P.'s.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Monitor proper operation of the P.B.X. console and ensure that employees maintain Aimbridge Hospitality S.O.P.'s in its use.
  • Monitor the process of taking reservations ensuring that Aimbridge Hospitality courtesy and up selling techniques are maintained.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality S.O.P.'s.
  • Ensure implementation of all Aimbridge Hospitality policies and house rules.
  • Understand hospitality terms.
  • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
  • Coordinate all aspects of the ongoing implementation of the Aimbridge Hospitality philosophy of service.
  • Ensure correct and accurate cash handling at the Front Desk.
  • Attend monthly all-employee team meetings and any other functions required by management.
  • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards.
  • Obtain all necessary information when taking room reservations.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Be aware of all rates, packages and promotions currently underway.
  • Follow and enforce all Aimbridge Hospitality hotel credit policies.
  • Process and handle guest laundry (property specific).
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Maintain and monitor 'Lost and Found' procedures and policies according to Aimbridge Hospitality standards.
  • Establish and maintain key control system.
  • Ensure participation within department for monthly Aimbridge team meeting.
  • Focus the Guest Services Department on their role in contributing to the guest service scores.
  • Monitor all V.I.P.'s, special guests and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily Front Office work and activity reports generated by Night Audit.
  • Review Front Office log book and Guest Request log on a daily basis.
  • Assist the General Manager and Engineering Department in implementing and maintaining emergency procedures.
  • Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs, and the standards and procedures for each.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Conduct meetings according to Aimbridge Hospitality standards as required by management.
  • Other duties as required.
  • PROPERTY INFORMATION :

    Application deadline for Colorado positions :

    PIa157a726036a-30511-39186851

    Create a job alert for this search

    Night Audit • Port St. Lucie, Florida, United States, 34952

    Related jobs
    Remote Forex Currency Trader Job in Port St. Lucie, FL | Full Time

    Remote Forex Currency Trader Job in Port St. Lucie, FL | Full Time

    Maverick Currencies • Port St. Lucie, FL
    Remote
    Full-time +1
    Top-ranked proprietary trading firm, Maverick Currencies, is searching for entrepreneurially-minded, profit-driven people to be trained in the art and science of proprietary trading in its online c...Show more
    Last updated: 30+ days ago • Promoted
    Teller I St. Lucie West (20 hours)

    Teller I St. Lucie West (20 hours)

    TD Bank • Port Saint Lucie, Florida, USA
    Part-time
    Lucie Florida United States of America.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features ...Show more
    Last updated: 16 days ago • Promoted
    Senior Client Advisor - Port St. Lucie (Westmoreland)

    Senior Client Advisor - Port St. Lucie (Westmoreland)

    Seacoast National Bank • Port St. Lucie, FL, United States
    Full-time
    ESSENTIAL DUTIES AND RESPONSIBILITIES : .Exhibit consistent relationship building including, but not limited to : .Prepare for various customer interactions. Effectively utilize and document open and cl...Show more
    Last updated: 9 days ago • Promoted
    SBA Banker III

    SBA Banker III

    Seacoast National Bank • Stuart, FL, United States
    Full-time
    Location : Flexibility within the United States.The Small Business Administration (SBA) Banker III is responsible for leading business development with a primary focus on SBA lending while maintaini...Show more
    Last updated: 15 days ago • Promoted
    Part-time Teller - Ft. Pierce

    Part-time Teller - Ft. Pierce

    Seacoast National Bank • Fort Pierce, FL, United States
    Part-time
    ESSENTIAL DUTIES AND RESPONSIBILITIES : .Exhibit consistent relationship building including, but not limited to : .Prepare for various customer interactions. Effectively utilize and document open and cl...Show more
    Last updated: 30+ days ago • Promoted
    Remote Forex Trader Job in Port St. Lucie, FL | Full Time

    Remote Forex Trader Job in Port St. Lucie, FL | Full Time

    Maverick Currencies • Port St. Lucie, FL
    Remote
    Full-time +1
    Top-ranked proprietary trading firm, Maverick Currencies, is searching for entrepreneurially-minded, profit-driven people to be trained in the art and science of proprietary trading in its online c...Show more
    Last updated: 30+ days ago • Promoted
    Part-time Teller - Ft. Pierce

    Part-time Teller - Ft. Pierce

    Seacoast Bank • Port St Lucie, FL, United States
    Part-time
    ESSENTIAL DUTIES AND RESPONSIBILITIES : .Exhibit consistent relationship building including, but not limited to : .Prepare for various customer interactions. Effectively utilize and document open and cl...Show more
    Last updated: 30+ days ago • Promoted
    Part Time Teller

    Part Time Teller

    PNC • Port St Lucie, FL, United States
    Full-time +1
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...Show more
    Last updated: 6 days ago • Promoted
    Peak Time Teller - Okeechobee

    Peak Time Teller - Okeechobee

    Seacoast National Bank • Stuart, FL, United States
    Full-time
    This position processes customer transactions for a variety of routine to more complex financial transactions including but not limited to check cashing, account withdrawals and deposits.Responsibl...Show more
    Last updated: 30+ days ago • Promoted
    Store Manager

    Store Manager

    Family Dollar • Fort Pierce, FL, USA
    Full-time
    Join the Family Dollar team as a Store Manager and help us lead our store to success.As a Store Manager, you will be responsible for hiring, training, and managing staff, overseeing store operation...Show more
    Last updated: 27 days ago • Promoted
    Sandpiper Bay All Inclusive - Front Desk Assistant Manager OEM

    Sandpiper Bay All Inclusive - Front Desk Assistant Manager OEM

    Aimbridge Hospitality • Port St. Lucie, Florida, United States, 34952
    Full-time
    Sandpiper Bay All Inclusive - Front Desk Assistant Manager OEM.Join Our Team as a Front Desk Assistant Manager!.At Aimbridge Hospitality, we deliver exceptional guest experiences.As our Front Desk ...Show more
    Last updated: 3 days ago
    Teller Manager I - Colorado Ave

    Teller Manager I - Colorado Ave

    Seacoast National Bank • Stuart, FL, United States
    Full-time
    This position processes customer transactions for a variety of routine to more complex financial transactions including but not limited to check cashing, account withdrawals and deposits.Responsibl...Show more
    Last updated: 15 hours ago • Promoted • New!
    Peak Time Teller - Okeechobee

    Peak Time Teller - Okeechobee

    Seacoast Bank • Port St Lucie, FL, United States
    Full-time
    This position processes customer transactions for a variety of routine to more complex financial transactions including but not limited to check cashing, account withdrawals and deposits.Responsibl...Show more
    Last updated: 30+ days ago • Promoted
    Remote Forex Trader Job in Port St. Lucie, FL | Part Time

    Remote Forex Trader Job in Port St. Lucie, FL | Part Time

    Maverick Currencies • Port St. Lucie, FL
    Remote
    Full-time +1
    Top-ranked proprietary trading firm, Maverick Currencies, is searching for entrepreneurially-minded, profit-driven people to be trained in the art and science of proprietary trading in its online c...Show more
    Last updated: 30+ days ago • Promoted
    Remote Options Trader Job in Port St. Lucie, FL | Full Time

    Remote Options Trader Job in Port St. Lucie, FL | Full Time

    Maverick Trading • Port St. Lucie, FL, USA
    Remote
    Full-time
    Remote Options Trader at Maverick Trading.Maverick Trading, a 26-year old proprietary trading firm is looking to hire experienced and entry-level equity and equity and option traders.We are a globa...Show more
    Last updated: 30+ days ago • Promoted
    Operations Manager

    Operations Manager

    MV Transportation • Port Saint Lucie, Florida, USA
    Full-time
    If you reside in California please see our.California Applicant Privacy Policy for more information about our data handling practices and your data rights. MV Transportation is seeking an.The Paratr...Show more
    Last updated: 9 days ago • Promoted
    Teller - Vero 12th Street

    Teller - Vero 12th Street

    Seacoast National Bank • Fort Pierce, FL, United States
    Full-time
    ESSENTIAL DUTIES AND RESPONSIBILITIES : .Exhibit consistent relationship building including, but not limited to : .Prepare for various customer interactions. Effectively utilize and document open and cl...Show more
    Last updated: 16 days ago • Promoted
    Overnight Closer

    Overnight Closer

    Planet Fitness • Port St Lucie, FL, United States
    Full-time
    Schedule : Monday-Thursday 10pm-7am.Overnight Closer (Member Services Representative).Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a p...Show more
    Last updated: 18 days ago • Promoted