Lead Member Services

A company is looking for a Lead, Member and Provider Services. Key Responsibilities Hire and manage a team, overseeing performance management and HR tasks Monitor operational KPIs and conduct root-cause analysis to drive improvements Lead team huddles and foster an inclusive culture aligned with company values Required Qualifications 2+ years experience in a fast-paced operations or customer service environment 2+ years of direct people management experience 2+ years of experience using data and metrics to drive improvements Experience in LEAN practices Bachelor's degree is a bonus