Quality Assurance Specialist

A company is looking for a Quality Assurance Specialist - Call Center Operations. Key Responsibilities Review and evaluate calls, cases, and documentation for quality standards adherence Score performance accurately and provide feedback for employee development Conduct trend analysis and present performance insights to leadership Required Qualifications High School Diploma or GED required; post-secondary education or certification preferred 3+ years of quality assurance, patient support, or hub program experience strongly preferred Call quality auditing experience is highly preferred Familiarity with adverse event reporting and reconciliation is a major plus Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word)