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General Manager - Whim Event Rentals
General Manager - Whim Event RentalsWhim Hospitality • Dripping Springs, TX, US
General Manager - Whim Event Rentals

General Manager - Whim Event Rentals

Whim Hospitality • Dripping Springs, TX, US
28 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Position Title :

  • General Manager Department : Whim Events and Rentals Reports To : CEO Position Summary : The General Manager of Whim Events and Rentals is responsible for the end-to-end management of  events and rental services, overseeing everything from initial client consultation to final event  execution and post-event analysis.
  • This role ensures the highest levels of customer service and  professionalism is achieved and maintained, involves leading a passionate and well-trained team,  and requires strategic decision-making to drive business growth.

Job Responsibilities :

  • Client Management :
  • Meet with clients to understand their event requirements, budget, and preferences.
  • Serve as the primary point of contact and build strong client relationships.
  • Ensure client satisfaction by addressing concerns and ensuring events meet or exceed  expectations.

    • Event Planning and Execution :

  • Plan and coordinate all aspects of events, from concept to execution.
  • Develop detailed event plans, timelines, and schedules.
  • Oversee logistics, including venue selection, catering, decor, and audiovisual  equipment.
  • Manage on-site setup, event flow, and breakdown of equipment and services.
  • Troubleshoot and resolve problems that arise during events.

    • Financial and Vendor Management :

  • Manage event budgets, track expenditures, and negotiate with suppliers.
  • Coordinate with vendors and service providers to finalize contracts and confirm  services.
  • Order and maintain inventory of necessary supplies, such as linens, disposables, and  equipment.

    • Staff and Team Leadership :

  • Supervise event staff, including on-site workers, servers, and cleaning crews.
  • Train employees and provide them with challenging opportunities and coaching.
  • Ensure the team operates professionally and efficiently.

    • Marketing and Sales :

  • Promote event rentals and services to attract new clients.
  • Participate in sales functions and coordinate marketing efforts for events.  Compliance and Evaluation :
  • Ensure events comply with insurance, health, and safety standards.
  • Conduct post-event evaluations to gather feedback and assess success for future  improvement.

    • The primary objective for the General Manager is to ensure the following :

  • Achieve and maintain the highest level of customer service and professionalism in all areas of  the department.
  • Build and lead a passionate and well-trained team focused on achieving departmental and overall  Whim Hospitality goals.
  • Ensure a safe and secure work environment for both staff and customers.
  • Oversee operations to meet client expectations and ensure satisfaction.
  • Utilize financial resources strategically to enhance business growth and operational  effectiveness.
  • Foster collaboration with the Director of Sales to align operational activities with sales  initiatives and client needs.
  • II.
  • Key Performance Measures
  • Comparison to prior year Whim Services Department Profit, with an expectation for a minimum  growth of 5% over the prior year.
  • Client satisfaction metrics based on service delivery and feedback.
  • Operational efficiency indicators, including labor and expense management.
  • III.

    • Qualifications :

  • Bachelor's degree in Business Administration, Hospitality Management, or a related field is  preferred; an advanced degree is a plus.
  • Proven experience in management within the hospitality industry, with a focus on operations and  customer service.
  • Strong strategic operational and leadership skills, with the ability to motivate and develop  staff while driving both operational efficiency and sales performance.
  • Excellent financial acumen and experience in making effective budgetary decisions to support  business growth.
  • Exceptional communication and interpersonal skills to engage effectively with staff, guests, and  stakeholders.
  • Ability to work in a fast-paced environment and manage multiple priorities while maintaining a  high level of service.
  • This role is critical in ensuring the operational excellence of Whim Events and Rentals,  contributing to the overall success and guest satisfaction of the organization.
  • The General Manager  must demonstrate a commitment to excellence and a passion for delivering outstanding service.

    • What We Offer :

  • At Whim Hospitality, we provide a dynamic and supportive work environment, opportunities for  professional growth and development, and the chance to be part of a dedicated team committed to  delivering exceptional guest experiences.   Powered by JazzHR
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    Event Manager • Dripping Springs, TX, US

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