Customer Service Coordinator

Description :

Are you ready to be the backbone of a fast-moving logistics operation? Do you thrive in high-energy environments where your attention to detail, customer focus, and communication skills truly make a difference?

At Jillamy Packaging and Warehousing. , we’re looking for a Customer Service Coordinator to join our team and take on a critical role in ensuring smooth day-to-day operations. You’ll be the friendly face (and voice!) our customers rely on, while managing logistics details that keep things running seamlessly.

What You’ll Do :

• Be the key liaison between our customers, carriers, and internal teams—scheduling trucks, confirming shipments, and solving any issues that pop up.
• Enter and tender loads, follow through on problem resolution, and support both current and potential customers.
• Create and manage essential shipping documents like Pick Tickets and Bills of Lading (BOLs).
• Pull inventory from our 3PL partners and keep our systems updated with timely, accurate data.
• Monitor inventory levels and flag any discrepancies.
• Deliver regular and ad hoc reporting with precision.
• Follow and enforce Standard Operating Procedures (SOPs) and compliance standards.
• Maintain well-organized, up-to-date documentation and digital records.
• Support safety, operational excellence, and continuous quality checks.

Requirements :

What We Offer :

Equal Opportunity Employer

Jillamy, Inc. is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, gender, national origin, age, disability, veteran status, or any other legally protected status.

If you require a reasonable accommodation during the application process, please contact our Human Resources Department.

Compensation details : 18-22 Hourly Wage

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