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Practice Lead- Cardiology (The Woodlands)
Practice Lead- Cardiology (The Woodlands)Houston Methodist • The Woodlands, Texas, USA
Practice Lead- Cardiology (The Woodlands)

Practice Lead- Cardiology (The Woodlands)

Houston Methodist • The Woodlands, Texas, USA
13 days ago
Job type
  • Full-time
Job description

Overview

At Houston Methodist the Practice Lead position is responsible for coordinating the daily functions and operations of the department / practice to include first-level escalation and direction of assigned support employees in the department / partnership with management this position will ensure the department / practice is followed according to established standard operating procedures which includes ensuring all members of the team are providing unparalleled patient care and customer service in a timely professional and safe manner. This position designs and monitors the workflow of the office / department to create the best environment for patients providers staff and addition to performing the duties of the other office staff / representatives as needed the Practice Lead position will provide necessary and ongoing training to staff to encourage productivity and support providers in delivering excellent patient care.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED

Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

  • Provide personalized care and service by consistently demonstrating our I CARE values :

INTEGRITY : We are honest and ethical in all we say and do.

  • COMPASSION : We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY : We hold ourselves accountable for all our actions.
  • RESPECT : We treat every individual as a person of worth dignity and value.
  • EXCELLENCE : We strive to be the best at what we do and a model for others to emulate.
  • Practices the Caring and Serving Model
  • Delivers personalized service using HM Service Standards
  • Provides for exceptional patient / customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)
  • Intentionally collaborates with other healthcare professionals involved in patients / customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience
  • Involves patients (customers) in shift / handoff reports by enabling their participation in their plan of care as applicable to the given job
  • Actively supports the organizations vision fulfills the mission and abides by the I CARE values

    • Responsibilities

    PEOPLE ESSENTIAL FUNCTIONS

  • Coordinates the daily department / practice operations partnering with management for providers and associated extenders including patient appointments and / or surgical scheduling and physician scheduling as needed. Ensures staff communicate professionally and effectively with all patients and visitors to ensure they are greeted and / or assisted in a timely manner.
  • Maintains office efficiency by planning and implementing changes within the office setting including but not limited to organizing daily schedules and work activities and providing coverage to meet patients needs.
  • Role models healthy work relationships such as mitigation of conflict leading problem-solving and resolution efforts. Serves as preceptor mentor and resource to less experienced staff. Recommends initiatives to improve department scores for employee engagement.

    • SERVICE ESSENTIAL FUNCTIONS

  • Coordinates all department / practice activities such as day-to-day operations daily work flow staffing on-site provider support as well as facilitating provider meetings with representatives as appropriate.
  • Investigates as directed by management to resolve and document resolution of patient complaints concerning provider care. Ensures that requests are handled in a swift manner to avoid interruption of services (such as patient flow or department / external communication). Keeps management informed of outcome.
  • Assists with arranging interpretations in all languages for healthcare providers and patients as needed. Initiates improvement of department / practice scores for patient satisfaction.

    • QUALITY / SAFETY ESSENTIAL FUNCTIONS

  • Under the direction of the management assists with designing and implementing office policies by establishing standards and procedures measuring results against metrics and making necessary adjustments.
  • Reports near misses and collaborates with the interprofessional health care team to improve patient safety including but not limited to reporting Patient Safety Net (PSN) assisting employees as needed to file Workers Compensation Reports incident reports and department safety plans regarding injections disposing of needles disinfecting compromised areas etc.
  • Identifies and assesses issues and opportunities for improvement and implements changes following managerial review. Follows up on action items to ensure completion of assignments. Contributes towards improving department / practice quality and safety scores.

    • FINANCE ESSENTIAL FUNCTIONS

  • Under the guidance of management uses sound judgement and fiscal responsibility for the department / practice including timely purchasing of supplies inventory control and monthly account management. Attains financial objectives by maintaining an annual budget scheduling expenditures analyzing variances and initiating corrective changes as obligatory.
  • In collaboration with the management monitors the revenue cycle for reimbursement adjustment and denial trends.
  • Self-motivated to independently manage time effectively and prioritize daily tasks minimizing team incidental overtime. Utilizes time efficiently and helps other team members.

    • GROWTH / INNOVATION ESSENTIAL FUNCTIONS

  • Partners with management in strategic planning for the department / practice regarding operation and growth issues.
  • Identifies training opportunities for the staff and discusses improvement plans with the Operations / Practice management.
  • Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management.

    • This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

    Qualifications

    EDUCATION

  • High School diploma or equivalent education (examples include : GED verification of homeschool equivalency partial or full completion of post-secondary education etc.)
  • Associates degree preferred

    • WORK EXPERIENCE

  • Five years of health care or clerical support experience preferably in a provider practice

    • License / Certification

    LICENSES AND CERTIFICATIONS - REQUIRED

  • N / A

    • KSA / Supplemental Data

    KNOWLEDGE SKILLS AND ABILITIES

  • Demonstrates the skills and competencies necessary to safely perform the assigned job determined through on-going skills competency assessments and performance evaluations
  • Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Conducts self in a professional manner at all times
  • Strong analytical skills
  • Demonstrates a learning attitude toward solving problems using good reasoning and judgment in a high stress environment
  • Well-developed skills using independent judgment
  • Demonstrates a positive demeanor good verbal and written communication skills and strong multi-tasking abilities
  • Ability to work with peers in a team situation
  • Very strong organization skills and detail-oriented nature
  • Ability to manage resources and coordinate across areas and cross-functionally
  • Professional handling of exposure to confidential / sensitive information
  • Proficient in computer skills for documentation
  • Electronic Medical Record system proficient

    • SUPPLEMENTAL REQUIREMENTS

    WORK ATTIRE

  • Uniform No
  • Scrubs No
  • Business professional Yes
  • Other (department approved) No

    • ON-CALL

  • Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.
  • On Call
  • No

    • TRAVEL

  • Travel specifications may vary by department
  • May require travel within the Houston Metropolitan area Yes
  • May require travel outside Houston Metropolitan area No

    • Company Profile

    Houston Methodist Specialty Physician Group - As one of the nations leading hospitals and academic medical centers Houston Methodist has brought together some of the nations leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG) these specialists not only provide excellent clinical care but are on the forefront of research developing leading-edge technologies and treatments and teaching the medical pioneers of tomorrow. This combination of clinical service research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.

    Key Skills

    Practice Management,Veterinary Experience,Enterprise Architecture,Office Manager Experience,Enterprise Software,Healthcare Management,IaaS,TOGAF,Medical office experience,Conflict Management,COBIT,Customer relationship management

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Practice Cardiology • The Woodlands, Texas, USA

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