IT Service Desk Specialist I

About ISACA

ISACA® (www.isaca.org) champions the global workforce advancing trust in technology. For more than 55 years, ISACA has empowered its community of 185,000+ members with the knowledge, credentials, training and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy and emerging tech. With a presence in more than 190 countries and with nearly 230 chapters worldwide, ISACA offers resources tailored to every stage of members' careers-helping them to thrive in a rapidly changing digital landscape, drive trusted innovation and ensure a more secure digital world. Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.

Overview

The Service Desk Specialist is the first point of contact for all ISACA end users and is responsible for delivering exceptional service, technical support, and guidance. This role involves managing daily support requests through the Jira ticketing system, ensuring timely and efficient resolution of issues. The Specialist will troubleshoot a range of desktop-related problems, including software and hardware issues, network connectivity (wired and Wi-Fi), and printer functionality.

This is a fully onsite role based at ISACA HQ, supporting both local and remote employees in the U.S. Remote support will be provided using secure connection tools. The ideal candidate is proactive, customer-focused, and committed to delivering best-in-class support across the organization.

Responsibilities

• Provide technical support for ISACA end users using Windows 11 workstations, including setup and troubleshooting.
• Manage and document service tickets in Jira or similar ticketing systems, ensuring real-time updates and resolution tracking.
• Troubleshoot, configure, and administer Microsoft Office 365 applications.
• Administer user accounts in Active Directory and Exchange.
• Conduct post-resolution follow-ups to maintain strong communication and positive relationships with end users.
• Troubleshoot file and print services across the organization.
• Support Mac OS devices, including MacBooks and iMacs.
• Learn and assist with support for audio-visual conference room technology.
• Miscellaneous tasks as needed include but are not limited to engaging with vendors regarding product / service issues, workstation cable management, and other duties as assigned.

Qualifications

Minimum Level of Education Required :

Minimum Years of Experience Required :

Minimum Relevant Experience Required :

Preferred Level of Education :

Preferred Years of Experience :

Preferred Relevant Experience :

Certification and Licensing Preferred :

Competencies / Skills Required :

Occasional travel may be required for this role, particularly to attend company-sponsored events such as all-hands meetings and team offsites.

Equal Opportunity Employer (EEO)

ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability.

Posted Salary Range

USD $52,436.00 - USD $73,452.00 / Yr.

Benefits Information

ISACA Career Opportunities and Benefits