Infrastructure Support Operations Manager

Posting Details

Posting Information Posting Number PG193729EP Internal Recruitment No Working Title Infrastructure Support Operations Manager Anticipated Hiring Range $85,000 - $90,000 Work Schedule M-F 8-5; After hours as needed Job Location Raleigh, NC Department Communication Technologies About the Department Communication Technologies (ComTech) is a division of OIT – The Office of Information Technology. ComTech is dedicated to providing communication services to the entire NC State University community. Our department offers a range of services including telephony, wired, wireless, and secured networks. We are proud to serve a growing academic population of over 36,000 students and more than 8,000 faculty and staff.

This premiere enterprise network includes over 102,000 network ports and more than 9,000 wireless access points, 16,000 phone lines and more than 1,000 life safety lines. As the network and telephony service provider for NC State University, ComTech is responsible for designing, maintaining, and supporting the data and voice infrastructures, critical facilities and associated components.

We are committed to providing the highest level of service to our university community and continuously seek ways to improve our offerings. Essential Job Duties The Infrastructure Support Operations (ISO) Manager is responsible for the leadership, management, and oversight of the ISO staff supporting a 24×7×365 environment at NC State University. This unit is tasked with monitoring and providing continuous support for the university’s critical IT facilities, enterprise services, networks, and financial job streams. The Operations Manager will implement and refine operational processes, ensuring the security, availability, and reliability of critical university services.

This position is primarily on-site.

The major duties of this position include :

• Supervise a team of IT operations personnel, ensuring 24×7×365 staffing and coverage for monitoring and support activities. Develop staff schedules to ensure optimal coverage during holidays, weekends, and off-peak hours.
• Develop, document, and implement standardized operational processes
• Oversee all administrative responsibilities including time approval, performance reviews, recruiting and hiring, and disciplinary procedures.
• Coordinate incident response efforts, including troubleshooting, escalation, and documentation of incidents affecting the university’s IT operations.
• Identify and implement improvements in monitoring systems, processes, and tools to continuously optimize performance.
• Provide regular reports on operational performance including analysis of trends and recommendations for improvements.
• Align IT operations with strategic objectives and organizational priorities. Work closely with peer managers and departments to ensure secure operation of critical facilities and enterprise services.

Other Responsibilities

Qualifications Minimum Education and Experience

Other Required Qualifications

Preferred Qualifications

Required License(s) or Certification(s) N / A Valid NC Driver's License required Yes Commercial Driver's License required No Recruitment Dates and Special Instructions Job Open Date 10 / 15 / 2024 Anticipated Close Date Open until filled Special Instructions to Applicants Along with your completed application, please include a resume. Position Details Position Number 00040171 Position Type EHRA Non-Faculty Full Time Equivalent (FTE) (1.0 = 40 hours / week) 1.0 Appointment 12 Month Recurring Mandatory Designation - Adverse Weather Mandatory - Adverse Weather Mandatory Designation - Emergency Events Mandatory - Fire / Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations / Natural Hazards, Mandatory - Utilities / Infrastructure Failure, Mandatory - Threats of Violence / Terrorism / Interpersonal Emergencies, Non Mandatory - Emergency Event Department ID 516201 - DC Operations & Infrastructure AA / EEO NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact to speak with a representative at the Office of Equal Opportunity.

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