Junior Operations Manager New York

Junior Operations Manager

As the Junior Operations Manager, you will report to the Team Lead Operations and work closely with the General Manager NY in driving the day-to-day operational activities for the region (NY / NJ / CT / PA). You will help ensure Blacklane's service standards, growth targets, cost-controls and partner relationships are maintained. You will work cross-functionally with operations, partner onboarding, account management, data / analytics and finance. This is a hands-on role, ideal for someone who enjoys both operational detail and strategic support.

Your Challenge :

• Assist in the planning, monitoring and execution of operational initiatives for the region under the direction of the Team Lead Operations and General Manager.
• Track, monitor and report on key operational metrics (service levels, partner performance, cost control, utilisation, etc).
• Support onboarding and off-boarding of partner fleets / chauffeurs, ensuring compliance, contract documentation and operational readiness.
• Liaise with partner organisations (chauffeur networks, airport authorities, strategic partners) to ensure smooth service delivery and handle escalations.
• Identify operational pain points and process bottlenecks; recommend improvements to drive efficiency, cost-savings and service quality.
• Collaborate with data / analytics teams (utilizing tools such as Google Suite, Tableau) to generate insights, dashboards and decision-support.
• Work with finance and commercial teams to support cost management (e.g., monitoring P&L levers, cost of operations, partner incentives) and ensure alignment with regional financial targets.
• Support preparation of regional strategy materials, presentations and stakeholder updates (e.g., monthly operational review, regional performance reviews).
• Coordinate with cross-functional teams (marketing, sales, account management, global operations) to ensure operational alignment with growth initiatives.
• Maintain strong relationships with internal and external stakeholders, acting as a credible point of contact for operational matters.
• Assist in driving a culture of high performance, integrity, reliability and continuous improvement across the operations team

About You :