Manager, Performance Improvement

Summary :

The Manager of Performance Improvement is responsible for leading initiatives that drive operational & financial excellence, enhance quality outcomes, and support Corporate Revenue Cycle strategic goals. This role applies performance improvement methodologies to identify opportunities, implement sustainable solutions including automation, and foster a culture of continuous improvement across the The Guthrie Clinic revenue cycle.

Experience :

• Minimum of 5 years of experience in performance improvement, quality management, or healthcare operations
• Proven track record of leading cross-functional improvement projects
• Experience with data analysis, KPI development, and dashboard reporting
• Familiarity with regulatory and accreditation standards (e.g., Joint Commission, CMS)
• Strong facilitation, coaching, and change management skills
• Strong knowledge of Microsoft products, working knowledge Epic, analytical tools, and database technology. Solid analytical thinking, problem-solving skills, and project management.

Education :

Essential Functions :

1. Lead and manage performance improvement projects using Lean, Six Sigma, and other methodologies.

2. Analyze operational and clinical data to identify trends and improvement opportunities.

3. Facilitate cross-functional teams to design and implement process improvements.

4. Track and report on key performance indicators (KPIs) to measure project impact.

5. Deliver training and coaching on performance improvement tools and techniques.

6. Align improvement initiatives with organizational strategy and goals.

7. Prepare and present project updates and executive summaries to leadership.

8. Support compliance and readiness for regulatory and accreditation reviews.

9. Mentor caregivers, internal and external to CRC, and promote a culture of continuous improvement.

10. Collaborate with departments to sustain improvements and share best practices.

11. Recruit, hire, and coordinate training of staff. Perform annual performance evaluations, and ongoing feedback to employees. Creating and maintaining a positive team environment, including coaching, employee engagement, and team building.

Other Duties :

1. Educating the team on functionality or workflow

2. Remaining current with industry standards and events that may significantly impact reimbursement.

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