Senior Group Risk Specialist (US) - Consumer Bank Operational Risk Management

Senior Group Risk Specialist For Consumer Bank

The Senior Group Risk Specialist for Consumer Bank will provide a comprehensive and diverse range of risk management expertise to business leaders. Leads and supports the implementation of appropriate risk frameworks and leading related risk management activities to mitigate enterprise and / or business-wide risk exposures for Consumer Deposit and Payments Program "CDPP". May also provide oversight, commentary, and recommendations based on overall strategy and industry best practices.

This Senior Group Risk Specialist will need to have strong Consumer Bank experience within the FLOD and / or SLOD, specifically experience with Consumer Deposits, Payments, Store, and / or Risk Program execution including, but not limited to, RCSA, Issue Mgmt, Performance Metrics, Operational Losses. In addition to experience, this candidate must be a self-starter who can effectively work in a fast-paced environment that requires delivery of key work efforts with sometimes tight timelines as well as an ability to make decisions and proactively identify and address risk related matters within the CDPP business segment.

This important role will support execution of risk activities end-to-end for CDPP including business change initiatives and business remediation priorities. Candidate will need to demonstrate an ability to build and sustain effective working relationships with business partners and control partner colleagues.

Depth & Scope :

Recognized as top level expert within the company and requires significant in-depth and / or breadth of expertise in a complex field and knowledge of broader related areas

Senior specialist providing advisory services to executives, business segment leaders and governs requirements for own work

Integrates knowledge of the enterprise function's or business segment's strategy in leading program design, policy formulation or operating standards within one or more areas of expertise

Anticipates emerging business trends and regulatory / risk issues as a basis for recommending large-scale product, technical, functional or operations improvements

Serves as a source of expert advice to senior management in field of specialty; may lead team(s) of related specialists / experts

Advises on execution strategy and leads the development and deployment of functional programs or initiatives within own field or across multiple specialties

Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of own field

Requires innovative thinking to develop new solutions

Impacts the technical or functional direction and resource allocation of part of an enterprise function or business segment

Works within general policies and industry guidelines

Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader context

Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meet the business needs on a complex project or program

Identifies and leads problem resolution for project / program complex requirements related issues at all levels

Education & Experience :

Undergraduate degree or technical certificate and / or

10+ years relevant experience

Advanced knowledge of risk management governance, programs, policies, practices, operating frameworks & reporting for business supported and / or area of discipline to deliver objective guidance and independent challenge on initiatives.

Knowledge of risk management environment, standards, regulations and mitigation

Knowledge of current and emerging competitor and market trends

Ability to contribute to strategic direction of the function and provide advice to senior leadership

Skill in mentoring and coaching

Skill in using advanced analytical software tools, data analysis methods and specialized reporting techniques

Advanced ability to lead, plan, implement, and evaluate program / project activities to ensure completion of initiatives

Ability to make an impact, influence, and achieve results with effective negotiation, problem-solving, and communication skills

Skill in using computer applications including MS Office

Ability to communicate effectively in both oral and written form

Ability to work collaboratively and build relationships across teams and functions

Ability to work successfully as a member of a team and independently

Ability to exercise sound judgement in making decisions

Ability to analyze, organize and prioritize work while meeting multiple deadlines

Ability to handle confidential information with discretion

Preferred Qualifications :

Direct experience with Consumer Bank businesses (Deposits, Payments, Contact Center, Operations, Complaints) in a business risk and / or independent risk management capacity

Experience with Risk Program execution including, but not limited to, RCSA, Issue Management, Key Risk Indicators, Operational Loss Events

Experience with Risk Reporting design and build

Customer Accountabilities :

Leads the development and / or implementation of specific standards, policies and / or processes that identify, report on and mitigate operational (or all major) risk exposures within the business

Proactively analyzes potential risks and ensures escalation of key risks to appropriate areas and / or executive review with business executive findings and action plans to mitigate and manage these risks

Establishes and provides on-going analysis and reporting on operational risk and / or other major risk categories as applicable to own business or functional area, and reviews findings and action plans with business leaders to mitigate and manage key issues

Coordinates and / or guides activities relating to core operational risk disciplines / programs including, Risk & Control Self-Assessment, Business Continuity Management, Outsourcing & Vendor Management, Regulatory Compliance (e.g. CDIC, AML, Privacy, IDA, CBA, SOX, Basel etc.)

Supports enterprise-wide operational risk escalation, review and approval processes, data management, policies and risk assessment processes

Directs the development and monitoring of Key Risk Indicators and facilitate communication and resolution of risk issues among other business segments where applicable

May be accountable for managing ancillary operational risk areas (e.g. BCM / incident management, outsourcing / vendor management, fraud aggregation and assessment, Basel implementation / capital analysis, change management, Privacy, AML, LCM and other regulatory issues), in addition to core functions

May be responsible for providing support for other major risk areas (e.g. Market, Credit, Reputational and / or Regulatory risks etc.)

May be a point of contact for guidance in the monitoring / reporting of compliance, management, and strategic initiatives

Provides broad / deep commentary in support of the development / maintenance / oversight of policies / procedures / practices, as required

Shareholder Accountabilities :

Adheres to enterprise frameworks or methodologies that relate to activities for our business area

Ensures respective programs / policies / practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities

Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate

Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)

Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations

Conducts internal and external research projects; supports the development / delivery of presentations / communications to management or broader audience

Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations and assess the effectiveness of programs / policies / practices

Monitors service, productivity and assesses efficiency levels within own function and implements continuous process / performance improvements where opportunities exist

Leads / facilitates and / or implements actions / remediation plans to address performance / risk / governance issues

Actively manages relationships within and across various business lines, corporate and / or oversight functions and ensures alignment with enterprise and / or regulatory requirements

Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts

Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee / Team Accountabilities :

Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest

Provides thought leadership and / or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit

Keeps current on emerging trends / developments and grows knowledge of the business, related tools and techniques

Participates in personal performance management and development activities, including cross training within own team

Keeps others informed and up