Car Cleaner Supervisor Charlotte Airport

Job Description

Job Description

Description

Position : Car Cleaner Supervisor - Vehicle Service Agent Supervisor

Location : Charlotte Airport

Shift : Shifts will vary

Pay rate : $20 / hour

The Car Cleaner Supervisor ensures that our team delivers service exceeding our customer / client's expectations. This position is responsible for responding quickly to customers' requests and providing caring interactions with all guests at their assigned locations. The Car Cleaner Supervisor works closely with fellow team members, the Operations Manager, the Assistant General Manager, and the General Manager to ensure that quality and safety standards are always met and adhere to state and local laws. This is an outdoor combination role, where you may be at our Quick Turn Around (QTA) location cleaning rental vehicles or at our off-site outside facility cleaning rental vehicles.

Key Responsibilities

• Lead your team to ensure they complete daily tasks and meet performance levels hourly.
• Provide coaching and development for new hires and existing employees to foster success.
• Provide amazing service and professionalism to our client.
• Follow all company safety policies and procedures and help drive a safety focused group of employees.
• Represent the company values, visions and culture to all associates.
• Work under minimal super vision and have excellent time management skills. Know how to cut labor, push productivity, and quality assurance.
• Follow directions of management and be able to reach, stretch, bend, and stand for long periods of time in all conditions.
• Provide needed reports on performance targets and maintain the operation.
• Able to adapt to changing schedules and perform other job-related duties as required. Clean, sanitize and prepare vehicle interior per client standard operating procedures.
• Wash, clean, and dry the vehicle exterior per client standard operating procedures.
• Check vehicle exterior, windshield, and windows for damage report damage per standard operating procedures
• Check tire condition, pressure, and tread depth and convey reportable findings per standard operating procedures.
• Check for customer items and place any found items in lost and found.
• Verify registration is in the vehicle, current, and matches the vehicle license plate.
• Check fluid levels and report any low levels / vehicle service lights to fleet maintenance.
• Inspect the vehicle for any safety concerns; report any warning lights and / or safety concerns per standard operating procedures.
• Quality inspects / audits the cleanliness of the VSA’s production and signs off on the final inspection on the quality assurance hang tag.
• Responsible for ensuring staffing levels are adequate to meet the target vehicle movements per hour. Prioritizing needs of the preferred and ready lines for the current shift, while also preparing for the next shift.
• Be proactive, working three hours in advance of upcoming ABG (automobile business group) movements to ensure smooth operations and optimal efficiency, for VSA’s goal.
• Ensures quality control hang tag is signed off on and visible for the public / final inspection.
• Move the vehicle out of the processing area as necessary.
• Maintain a clean and orderly work area and report on any unsafe conditions.
• Escalate any equipment or supply concerns VSA Lead to mitigate operational impacts.
• Responsible for wearing proper personal protection equipment (PPE) and ensuring cleaning, detailing, washing, and sanitization supplies are available.
• Organize, clean, and maintain car seat inventory.
• Records any workplace incidents with management / claims reporting portals
• Ensures all staff are in approved company uniform.
• Ensure that the vehicle keys are visible in predesignated areas.
• Signing In / Out credentials daily, and all staff returned their badges.
• Manage staff break periods on shift.
• Ensures all staff comply with all mandatory corporate or site-specific training
• Coordinates with the QTA and off-site teams to manage ABG vehicle demands.
• May transport staff / rental vehicles to and from other rental car facilities
• Provide training, coaching, and accountability to VSAs as necessary.
• Effectively communicate via radio, e-mail, and any applicable operations applications used between Republic and Avis Budget Group
• Help maintain the overall site appearance, including general cleaning the interiors and exteriors of work areas, break areas, and office spaces.
• Maintaining proper uniform attire and cleanliness
• Assist customers when needed.
• Additional responsibilities may change with or without notice.

Skills, Knowledge and Expertise

Benefits

Join our team and enjoy an outstanding benefits package, including :

Full Time Only)

Generous Paid Time Off : Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program : Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones.

Part Time)

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Sick Time Off : Prioritize your health and well-being with paid sick leave based on state laws and regulations.

Employee Assistance Program : Access behavioral Health Care to assist with personal needs for you and your family members.