Work Place Ambassador

Workplace Ambassador

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves :

Join JLL as a Workplace Ambassador where you'll serve as the cornerstone of exceptional workplace experiences that leave lasting impressions on our clients and their teams. This client-facing role combines your passion for hospitality service with outstanding interpersonal skills to create a culture of excellence in the modern workplace. As the dedicated host for colleagues and guests, you'll act as a trusted advisor helping with site amenities access, work requests, conference room assistance for VIP meetings, and various other services that elevate the workplace experience. You'll anticipate needs by understanding the most common colleague requests, ensuring seamless operations that allow everyone to focus on their core work rather than administrative challenges. This position directly supports JLL's commitment to delivering enhanced workplace experiences while maintaining consistent, high-quality service at every touchpoint.

What your day-to-day will look like :

Triage all work requests to appropriate parties and serve as primary contact for Corrigo requests with regular status updates

Conduct daily site walks to assess facility conditions and complete comprehensive daily reports

Manage colleague inquiries and issues with tact and confidence while providing seamless customer service

Collaborate with Facilities and AV Teams to ensure meeting rooms and collaboration spaces remain in ready-to-use condition

Support site facilities coordinator and JLL Meetings & Events Team with room bookings, food deliveries, and conference setup tasks

Provide biweekly site tours for new hires and assist with client colleague engagement initiatives and events

Participate in daily team huddles and liaise with FM, Engineering, Events teams and vendors to ensure optimal workspace functionality

Required Qualifications :

Exceptional customer service and communication skills with proven ability to manage multiple stakeholder relationships

Strong problem-solving abilities with capacity to handle colleague inquiries and issues tactfully and confidently

Experience in hospitality, client services, or workplace support roles demonstrating service excellence

Ability to conduct thorough facility assessments and maintain detailed reporting standards

Professional demeanor suitable for client-facing interactions and VIP support scenarios

Strong organizational skills with ability to triage requests and manage multiple priorities simultaneously

Commitment to maintaining SLA compliance and adherence to applicable laws, rules, and regulations

Preferred Qualifications :

Previous experience in corporate workplace services, facilities management, or concierge services

Knowledge of work order management systems, particularly Corrigo or similar CMMS platforms

Experience supporting meeting and event coordination in corporate environments

Familiarity with office equipment maintenance and basic troubleshooting capabilities

Background in employee engagement initiatives or new hire onboarding processes

Location : New York City, NY

Estimated compensation for this position is : $28 to $32 / hour

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data

Estimated compensation for this position : $58,000.00 $71,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location : New York City, NY

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at HRSCLeaves@jll.com.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.