Laboratory Operations Manager

OPEN Healthcare is an advanced laboratory committed to enhancing the quality of life for our patients. Our laboratory is equipped with state-of-the-art technology, aiming to deliver sustained quality of services. At OPEN Healthcare, we provide high-quality, reliable, and affordable laboratory and diagnostic services, ensuring accurate and rapid test results. Our extensive test menu designed to meet your health and wellness needs. OPEN Healthcare specializes in esoteric clinical tests including allergy, molecular testing, and other custom assays with mass spectrometry. Learn more aboutOPEH Healthcare at www.ohcus.com

We are currently seeking a Laboratory Operations Manager to join the Laboratory team. As our Laboratory Operations Manager, you will play a key role in the day-to-day operations of the clinical laboratory, including people management of technical staff, quality control monitoring, and ensuring operational efficiency. This position works under the direction of the Laboratory Director to maintain compliance with regulatory requirements while managing laboratory resources and personnel.

ROLES & RESPONSIBILITIES

• Oversee daily laboratory operations, workflow, and staff scheduling to ensure efficient service delivery and timely test turnaround. Follow up with the progress of the send-out tests, and ensuring the proper use and maintenance of laboratory equipment and supplies.
• Review and update standard operating procedures (SOPs) and maintain all necessary documentation for accreditation and compliance.
• Manage direct reports of technical and support staff, including training, competency assessments, performance evaluations, and corrective actions, while fostering a positive and collaborative work environment.
• Monitor and optimize workflow, implement process improvements, and lead continuous quality improvement initiatives.
• Manage laboratory supply inventory, equipment maintenance, and vendor relations, including contract negotiations, cost control, and budget monitoring.
• Evaluate and implement new testing procedures, methodologies, and technologies.
• Analyze the test result data for the lab as a whole. Prepare operational and performance reports, track key metrics, and participate in laboratory leadership meetings. This may include creating ad-hoc reports, managing testing statistics, mapping and integrating codes, and making final testing remarks.
• Maintain and troubleshoot the Laboratory Information System (LIS) and ensure compliance with CLIA, CAP, OSHA, HIPAA, and other regulatory standards.
• Implement and monitor quality control and assurance programs to meet regulatory standards (e.g., CAP, CLIA, Joint Commission), ensure safety protocols are followed, and address any identified deficiencies. May include proficiency testing, monitoring quality indicators, and supporting regulatory inspections.
• Collaborate with physicians, healthcare providers, and other departments to support patient care and client services, including handling customer service issues.
• External Stakeholder Management : Serve as a main liaison between the lab and our clients, business partners, including hospital departments, vendors, or auditors.
• Act as a resource for technical and administrative issues, helping to resolve complex problems and implementing new technical procedures.
• Identify and implement performance improvement projects and contribute to the development and validation of new assays and procedures.
• Support both B2B and B2C operations, including coordination of individual specimen / package processing.
• Stay up-to-date with all applicable health, safety, and accreditation standards, and participate in audits to ensure ongoing compliance.
• Perform other related duties as assigned.

POSITION REQUIREMENTS

LICENSE & CERTIFICATION REQUIREMENTS

PREFERRED QUALIFICATIONS

SCHEDULE

PERKS & BENEFITS

Open Healthcare offers a competitive salary and benefits package. The reasonable estimated salary for this role ranges from $131,000 / yr to $166,000 / yr . Actual compensation is based upon factors such as the candidate's skills, qualifications, and experience.

Open Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about our company at www.ohcus.com

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.