VP Solution Delivery

Vice President Of Solution Delivery

The Vice President of Solution Delivery is a critical leadership role responsible for overseeing all aspects of solution delivery across enGen platform, products, and services, including affiliation implementations, new external customer implementations, and ongoing support for existing external customers. This role demands a strategic thinker with a deep understanding of Highmark, enGen, and the broader healthcare market, as well as exceptional leadership skills and a proven track record of successful project execution. The VP of Solution Delivery will lead a diverse team, manage complex projects, and foster strong relationships with internal and external stakeholders to drive enGen's growth and success.

Essential Responsibilities

Build a new team structure and implement AI & technology led implementation and delivery solutions to reduce implementation time, cost, and resources.

Develop and execute a comprehensive solution delivery strategy aligned with Highmark's 2030 vision and enGen's growth objectives.

Provide thought leadership and guidance on industry best practices for solution delivery, implementation, and customer support.

Anticipate future challenges and proactively develop innovative solutions to ensure successful delivery outcomes.

Affiliation Implementation

Lead the implementation of enGen's Core Admin Platform for new affiliation partners, ensuring a smooth transition and alignment with Highmark's strategic growth plans.

Manage stakeholders at all levels, including internal Highmark management, staff, and external client executives.

Oversee the execution of key transformational activities and ensure high-performing delivery of contracted services.

Identify and mitigate potential contractual risks and opportunities, and coordinate financial, compliance, and legal matters between parties.

New External Customer Implementation

Lead the implementation of enGen solutions for new external customers, acting as a crucial link between the customer and all internal / external stakeholders.

Provide expertise in the Solutions and Services space, ensuring successful alignment of teams, vendor partners, consultants, and customer expectations.

Support enGen's external growth pipeline by providing ongoing implementation support for new deals and expansions.

Potentially build and manage an implementation team and an ecosystem of vendor partners to support enGen's solutions.

Existing External Customer Implementation

Oversee the management of projects and enhancements for existing external customers (e.g., MN, WY, ND).

Ensure that all client-requested changes are effectively managed, delivered on time, within budget, and with high quality.

Operate within the larger client account structure to maintain strong client relationships and ensure customer satisfaction.

Team Leadership and Management

Provide leadership, direction, and mentorship to a diverse team of project managers, implementation specialists, and vendor partners.

Foster a culture of collaboration, innovation, and continuous improvement within the solution delivery team.

Develop and manage team budgets, resources, and performance metrics.

Stakeholder Management

Develop and maintain strong relationships with senior management and executive leadership at client organizations.

Act as a trusted advisor and representative of the Highmark enterprise.

Collaborate effectively with internal stakeholders across various departments, including sales, marketing, product development, and technology.

Education

Required : Bachelor's degree in a related field (e.g., Business Administration, Healthcare Management, Information Technology).

Substitutions : None.

Preferred : Master's Degree in Business Administration.

Experience

Minimum : 10 years of progressive leadership experience in solution delivery, implementation, or project management within the healthcare industry.

Understanding of health plan operations, including claims processing, enrollment, billing, and customer service.

Proven track record of successfully managing complex projects and delivering results on time and within budget.

Strong understanding of the market and competitive landscape.

Excellent communication, interpersonal, and presentation skills.

Demonstrated ability to build and lead high-performing teams.

Experience managing vendor relationships and external partnerships.

Preferred : Specific experience with core administrative platforms (e.g., enGen CAP, HealthEdge Facets, QNXT, HealthRules) and their implementation.

Specific experience with Clinical platforms (e.g., Predictal, JIVA, Guiding Care, Care Radius and their implementation.

Skills

Strategic Thinking

Leadership

Project Management (Agile, Waterfall)

Stakeholder Management

Communication (Written and Verbal)

Problem-Solving and Analytical Skills

Risk Management and Mitigation

Financial Management and Budgeting

Technical Acumen (Understanding of IT infrastructure, data management, and security principles)

Knowledge of Healthcare Regulations (HIPAA, etc.)

Experience with Change Management methodologies

Language : (Other than English) None

Travel Requirement : 25%-50%

Physical, Mental Demands and Working Conditions :

Position Type : Office-based

Teaches / trains others regularly

Occasionally Travel regularly from the office to various work sites or from site-to-site

Occasionally Works primarily out-of-the office selling products / services (sales employees)

Never Physical work site required

Yes

Lifting : up to 10 pounds Constantly

Lifting : 10 to 25 pounds Occasionally

Lifting : 25 to 50 pounds Rarely

Disclaimer : The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum : $170,000.00

Pay Range Maximum : $352,500.00

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID : J272558