Customer Service Representative

Job Description

Job Description

Description :

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Job Responsibilities

• Customer Interaction : Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Problem-Solving : Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Documentation : Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Dispatching : Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Product Knowledge : Develop an understanding of our products and door services to provide accurate information to customers.

Great Reasons to Work at Vortex

Work Environment

Requirements :