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Account Manager

Account Manager

Can / Am TechnologiesLakewood, CO, US
5 days ago
Job type
  • Full-time
  • Quick Apply
Job description

About Can / Am Technologies At Can / Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years.

Our Teller cashiering software is an industry-leading solution that automates and streamlines cash handling and financial management practices for County, and City governments.

Can / Am serves clients across North America, with staff operating in the following locations :

  • Edmonton Alberta and Denver Colorado.
  • We've built an  engaged  team of hard-working and  collaborative  people in our U.S. and Canadian locations.

Successful Can / Am team members model these values :

  • Pursue thoughtful understanding | approaching every situation and person with compassion, seeking to gain insight at a deeper level Challenge reality | honestly aspiring to improve with forward-focused ambition Engage growth together | cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential Spark | igniting joyful experiences and innovative solutions with passion and energy Pay it forward | creating lasting value by investing generously in our people, platforms and community Position Summary Can / Am is looking for a dedicated and thorough Account Manager to provide our existing clients with the fabulous experience they have come to know and appreciate from Can / Am.
  • Can / Am is a fast-growing company providing amazing service to Local governments through our product and services.
  • You will be a key player in maintaining our 100% retention and referral ratings with our clients working alongside a committed group of professionals.
  • Qualifications The candidate should be a fast learner with an aptitude for understanding and establishing rapport with clients.
  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • Proven experience in account management, sales, client services, or related role(s).
  • Excellent verbal and written communication skills; strong interpersonal skills; highly engaging, empathetic, and relational.
  • Ability to identify opportunities for upselling and cross-selling; effective negotiation skills.
  • Analytical thinking to identify and resolve client issues; decision-making skills.
  • Systemic thinking and ability to understand and derive solutions for and alongside clients.
  • Strong organizational and multitasking abilities; time management skills.
  • Proficiency in CRM software; familiarity with Microsoft Office Suite.
  • Ability to understand and address client needs; flexibility to adapt to changing conditions.
  • Commitment to ongoing professional development and training; staying updated on industry trends.
  • SaaS solution experience (preferred) 30% of travel is required.
  • Key Goals and Success Criteria Build and maintain strong, long-lasting client relationships through regular proactive communication with Can / Am’s client base.
  • Identify opportunities for upselling and cross-selling to drive revenue growth, while ensuring right-fit solutions.
  • Coordinate marketing activity with sales and perform product demonstrations.
  • Act as the main point of contact for clients, addressing their needs and resolving issues promptly.
  • Coordinate with internal teams to ensure timely and successful delivery of solutions.
  • Prepare regular reports on account status, including client feedback, project progress, and sales metrics.
  • Stay updated on industry trends and competitors to provide clients with relevant insights and recommendations.
  • Negotiate / renew contracts and agreements to grow profitability and ensure client satisfaction.
  • Receive high client satisfaction scores (CSAT) and positive feedback, administering and tabulating regular Client Satisfaction surveys.
  • Efficient resolution of client issues with minimal delays.
  • Timely delivery of Quotations / SOWs / Change Orders and solutions according to client needs.
  • What you will receive A challenging, fulfilling career with co-workers who interact within the framework of our values as a small, vibrant team A competitive pay scale (Starting at $105,000 annually) Generous benefits The opportunity to make a real difference in the lives of our clients If you are qualified for this position and have a passion for providing excellent service to clients , we would love to hear from you!  EOE Statement Can / Am is an Equal Opportunity Employer that does not discriminate on the basis of age, race, sex, religion, national origin, disability, or any other non-merit factor protected by applicable federal, state, and local laws.   Can / Am is committed to working with and providing reasonable accommodation for qualified individuals with disabilities and disabled veterans in our job application process.
  • If you need assistance or accommodation due to a disability, please contact HR@canamtechnologies.com and let us know the nature of your request and your contact information.    Powered by JazzHR
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    Account Manager • Lakewood, CO, US