Gate Ambassador (customer service)

Description

Job Summary Details :

The Gate Ambassador is responsible for overseeing a designated group of gates and ensuring smooth and timely wheelchair passenger transitions. This role supports both the passengers and wheelchair agents by managing gate coordination organizing wheelchair availability and assisting with transfers especially during high-volume situations. The Gate Ambassador acts as a communication bridge between the gate passenger assistants shift leaders and dispatchers. Must be able to work weekends / holidays if part of work schedule. 1st and 2nd shift available $15.75 pay.

Key Responsibilities :

• Monitor and manage a group of assigned gates to ensure all passengers who need wheelchairs receive assistance efficiently.
• Communicate with passengers about the airport and airline services available.
• Assist with the passengers who need a wheelchair between connecting flights when needed.
• Support and assign Passenger Assistants when there are multiple passengers or needing extra assistance.
• Coordinate with dispatcher coordinator and shift leaders regarding gate assignments delays or passenger issues.
• Report on any issues such as late arrivals no-shows or gate changes.
• Ensure an adequate number of wheelchairs are available and organized for each gate.
• Maintain awareness of flight schedules and arrival times to anticipate transfer needs.

Qualifications :

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABMs benefits visit ABM Employee Benefits Front Line Team Members (Programa de Beneficios de ABM)

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1