Now Hiring : Admissions Counselor
📍 Huntington Beach, CA 💵 $70,000-$80,000 / year (Based on Experience) 📆 Schedule : Thursday-Monday, 2 : 00 PM - 10 : 00 PM 🖥 Experience with Zoho CRM Preferred
Position Summary
Renaissance Recovery is hiring an Admissions Counselor to support new clients and their families during the intake process. As the first point of contact, you'll assist with screenings, insurance verification, documentation, and ensure a smooth transition into care.
Key Responsibilities
- Respond to intake and inquiry calls
- Complete admission screenings and gather client information
- Enter data accurately into EMR (Kipu) and Zoho CRM
- Verify insurance benefits and coordinate pre-authorizations
- Prepare and manage all admission-related documentation
- Communicate any client concerns to the clinical team
- Support client retention and satisfaction during onboarding
Qualifications
High school diploma or GEDMinimum 1 years' experience in drug / alcohol or behavioral health admissionsComfortable with EMR systems; Kipu experience a plusExperience with Zoho CRM (preferred) or similar systemsStrong communication and organizational skillsAbility to work independently, prioritize tasks, and problem-solveCore Competencies
Responsiveness : Answers intake calls promptly and professionallyAttention to Detail : Completes all documentation and data entry with accuracyTech Proficiency : Efficient with EMR systems and CRM tools like ZohoClient Focused : Understands and supports client needs during a sensitive timeTeam Collaboration : Works well with clinical and administrative staff