Technical Skills Primary :
- Strong understanding of RingCentral MVP and Contact Center platforms
- Experience with Microsoft Teams Phone and UCaaS migrations including number porting call flow mapping and user provisioning
- Familiarity with API integrations and enterprise telephony environments
Responsibilities :
Conduct discovery sessions with internal teams and AJG to gather requirements and assess current RingCentral Contact Center configurationsDocument call flows auto attendants user profiles integrations and API dependenciesReview and complete Business Requirements Documents Letters of Agency and user upload templatesCollaborate with project managers to define migration scope timelines and resource needsIdentify risks and dependencies and propose mitigation strategiesAssist in number porting coordination and user provisioningServe as the point of contact for discovery related communications between Assured Partners and AJGCoordinate with Contact Center administrators IT support engineers and API owners to ensure readinessMaintain status reports and discovery logs providing regular updates to project leadership and escalating blockers as neededTechnical Skills Secondary Nice to haveFamiliarity with cloud hosted platforms and environmentsProject coordination or business analyst backgroundSoft Skills :
Strong organizational and prioritization skillsExcellent communication and stakeholder management abilitiesKey Skills
ArcGIS,Intelligence Community Experience,GIS,Python,Computer Networking,Data Collection,Intelligence Experience,R,Relational Databases,Analysis Skills,Data Management,Application Development
Employment Type : Full Time
Experience : years
Vacancy : 1