Talent.com
Northside Gwinnett Outpatient Center Administrative Assistant
Northside Gwinnett Outpatient Center Administrative AssistantInnovative Therapy Concepts • Lawrenceville, GA, United States
Northside Gwinnett Outpatient Center Administrative Assistant

Northside Gwinnett Outpatient Center Administrative Assistant

Innovative Therapy Concepts • Lawrenceville, GA, United States
8 days ago
Job type
  • Full-time
  • Part-time
  • Permanent
Job description

Overview

Position : Northside Gwinnett Outpatient Center Administrative Assistant

Location : Lawrenceville, Georgia

Experience : Customer Service and Administrative Assistant experience is preferred

Employment Type : Full Time / 40 hours per week

Innovative Therapy Concepts is a Physical Therapist owned and operated Therapy management organization that was founded by Joe Sapp, PT in 2006. We began our partnership with Northside Gwinnett in 2013 to provide therapy services throughout the Northside Gwinnett system. ITC is searching for an administrative assistant that is passionate about patient recovery in a teamwork environment. Northside Gwinnett Outpatient Center is a new facility that opened in January of 2022. Northside Gwinnett Outpatient Center serves patients with the following needs : cardiac, pulmonary, physical therapy, occupational therapy, speech therapy, wound care, lymphedema, and lab work needs. Our administrative assistant team works together to ensure all patients are scheduled in a timely and accurate manner and receive the best customer service possible at our facility.

What We Offer :

  • Excellent benefits package, including 401k with company match - Vested from day one
  • Wellness Program where we reimburse up to $30 a month towards gym membership as well as participation in active community events (5 K's / Fun Runs / Mud Runs / Triathlons / etc.)
  • Team-focused approach among the administrative assistant team along with therapists, nurses, and referring physicians to ensure all of our patients get the proper care they need.

We Are Seeking :

  • Administrative Assistant with a strong drive to learn and grow - enhance your administrative assistant skills while working with an experienced team
  • Candidate with a strong emphasis on customer service and attention to detail
  • Responsible individual with a solid work ethic
  • Excellent communication and people skills
  • Responsibilities

    Responsibilities

  • Treats patient with kindness and professionalism
  • Answer phones and returns messages in a timely manner
  • Check in patients verifying their information to ensure therapist is notified quickly to maintain therapist's schedule as well as patient's schedule
  • Appropriately schedules patients with varying diagnoses according to patient's orders.
  • Displays team mindset and works with team to ensure all tasks are completed by the end of the day
  • Interviews patients, or other legally appropriate parties, in a customer-focused manner to obtain patient information necessary for registration, billing, and collection including patient, guarantor, and emergency contact demographics, insurance coverage to include subscriber demographics, and medical reason for visit (Diagnosis Codes) and procedure (Procedure Codes), if applicable. Enters all information into registration system.
  • Answers patient questions regarding routine pre-registration procedures and pertinent hospital policies.
  • Identifies patients with inadequate or non-existent insurance coverage by appropriately conducting insurance eligibility search, reducing the incidence of claim denial. Makes appropriate referrals to insurance verification personnel or financial counseling personnel by placing appropriate standard note codes into each pre-registration.
  • Performs surgical case linking, if necessary, by reviewing surgery schedule and converting temporary account into a permanent account number.
  • If required, contacts referring physician office to confirm patient's order information and obtaining physician's office notes for the patient if necessary for treatment.
  • Determines applicable insurance co-pays and deductibles by appropriately conducting insurance eligibility search. Offers financial options, including financial assistance, and attempts to collect patient responsibility during pre-registration. Instructs patient to be prepared to make any necessary financial arrangements for any outstanding deductibles or co-pays at the time of service to reduce accounts receivable days and potential for bad debt.
  • Must adhere to departmental Uniform / Dress Code policy.
  • Is willing and able to orient / train new hires to the department if need be.
  • Complies with all established hospital and departmental policies and procedures.
  • All other duties as assigned.
  • Qualifications

    Qualifications / Core Competencies :

  • Adaptability
  • adapts to changes in the work environment
  • manages competing demands
  • accepts criticism and feedback
  • changes approach or method to best fit the situation
  • Business Ethics and Compliance
  • upholds organizational values
  • performs duties in an ethical manner
  • understands and respect patient's and customers' rights
  • adheres to rules regulations and policies
  • operates within scope of position
  • Customer Service
  • displays courtesy and sensitivity
  • manages difficult or emotional customer situations
  • meets commitments
  • responds promptly to customer needs
  • solicits customer feedback to improve service
  • Dependability
  • responds to requests for service and assistance

  • follows instructions, responds to management direction
  • takes responsibility for own actions
  • commits to doing the best job possible
  • keeps commitments
  • meets attendance and punctuality guidelines
  • Safety and Security
  • observes safety and security procedures
  • determines appropriate action beyond guidelines
  • uses equipment and materials properly
  • reports potential unsafe conditions
  • Age-Specific Care
  • demonstrates knowledge of growth and development
  • conducts age appropriate assessment
  • provides age appropriate care
  • uses appropriate communication technique
  • Initiative
  • volunteers readily
  • undertakes self-development activities
  • seeks increased responsibilities
  • takes independent actions and calculated risks
  • looks for and takes advantage of opportunities
  • asks for help when needed
  • Performance Improvement
  • participates in performance improvement efforts
  • strives to increase personal productivity
  • develops efficient work methods
  • seeks ways to improve systems and services
  • focuses on achieving patient satisfaction
  • Job Knowledge
  • demonstrates technical skills and knowledge
  • exhibits ability to learn and apply new skills
  • keeps skills and knowledge current
  • acts as resource in area of specialty
  • Judgment
  • displays willingness to make decisions
  • exhibits sound and accurate judgment
  • supports and explains reasoning for decisions
  • includes appropriate people in decision making process
  • makes timely decisions
  • Interaction with Patients and Other Customers
  • listens and responds to patient needs
  • respects patients' confidentiality and privacy
  • treats patients and families with compassion
  • adapts communication to meet patient needs
  • supports social, spiritual and cultural needs
  • manages difficult or emotional patient situations
  • Planning and Organization
  • prioritizes and plans work activities
  • uses time efficiently
  • plans for additional resources
  • integrates changes smoothly
  • sets goals and objectives
  • works in an organized manner
  • Teamwork
  • balances team and individual responsibilities

  • exhibits objectivity and openness to others' views
  • gives and welcomes feedback
  • contributes to building a positive team spirit
  • puts success of team above own interests
  • Medical Equipment Use
  • understands equipment operation
  • demonstrates technical skill in using equipment
  • maintains equipment in working order
  • troubleshoots equipment problems
  • Documentation
  • documents required information
  • uses correct terminology
  • conforms to required style and format
  • Technical Competencies :

  • Use of intranet, Microsoft Office, Current EMR, MD NetLearning.
  • Daily operation and basic maintenance of office equipment and machines such as phone system, fax, copier, etc.
  • Management Rights : Nothing in this position description restricts management's rights to assign or reassign competencies, duties and / or responsibilities to this job at any time.

    KNOWLEDGE, SKILLS, AND ABILITIES / LICENSE OR CERTIFICATION REQUIRED

  • High school diploma or equivalent.
  • Excellent communication and strong customer service skills
  • Working knowledge and ability to perform accurately and efficiently on computer
  • Typing skills of 40 wpm
  • KNOWLEDGE, SKILLS, AND ABILITIES / LICENSE OR CERTIFICATION PREFERRED

  • Eighteen (18) months clerical, customer service, insurance, registration, or call center experience in a healthcare setting
  • MATHEMATICAL SKILLS

    Basic mathematical skills

    REASONING ABILITY

    Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

    TRAINING REQUIREMENTS

  • Ability to successfully complete and pass the appropriate revenue cycle training classes and computer-based learning modules.
  • The multiple day training course is for the following staff :
  • New hires, full, part time, and PRN.

  • Transfers, full, part time, and PRN (if the employee has not already taken the courses).
  • Each course has a passing grade of 90% or above.
  • New Hire and Transfers who do not initially pass any of the courses will be offered another chance to either retake the course or retake the test within their initial 90-day probationary period.
  • Each new employee to the department will have a 90-day probationary period with monthly one-on-one discussions with the supervisor to discuss progress and gauge the employee's individual productivity toward the requirements.
  • SERVICE EXCELLENCE BEHAVIORAL EXPECTATIONS

  • Demonstrates professionalism
  • Practices respectful and effective communication
  • Anticipates and responds promptly to needs and requests of others
  • Takes ownership and accountability for actions and behaviors in the workplace
  • Demonstrates care and compassion for others
  • Demonstrates commitment to co-workers
  • Create a job alert for this search

    Administrative Assistant • Lawrenceville, GA, United States

    Related jobs
    General Dentist

    General Dentist

    Sage Dental • Suwanee, GA, USA
    Full-time
    Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and tale...Show more
    Last updated: 30+ days ago • Promoted
    General Dentist

    General Dentist

    Dental Career Services • Lawrenceville, GA, United States
    Full-time
    We are seeking a highly skilled and motivated.With an active patient base of over.This area is significantly underserved by dental providers, allowing a strong dentist to easily produce.Our modern,...Show more
    Last updated: 30+ days ago • Promoted
    General Dentist - Loganville, GA

    General Dentist - Loganville, GA

    Heartland Dental • Loganville, GA, United States
    Full-time
    General Dentist-Loganville, GA Princeton Dental in Loganville, GA is looking for a Dentist to join our team.Harrison Rd, Loganville, GA 30052. Work in an environment that encourages full clinical au...Show more
    Last updated: 30+ days ago • Promoted
    Dentist, Associate

    Dentist, Associate

    PDS Health • Loganville, GA, United States
    Full-time
    Now is the time to join Loganville Dentist Office.You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level an...Show more
    Last updated: 30+ days ago • Promoted
    Dental Assistant I

    Dental Assistant I

    Covington Dental Studio • Covington, GA, United States
    Full-time +1
    Open Up" to A Whole New Dental Experience.Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empat...Show more
    Last updated: 30+ days ago • Promoted
    General Dentist - Lithonia, GA

    General Dentist - Lithonia, GA

    Panola Family Dental • Lithonia, GA, US
    Full-time
    Experienced Dentist- Lithonia, GA.Panola Family Dental in Lithonia, GA is looking for an Experienced Dentist to join our team. You’ll work in an environment that encourages.You’ll work a schedule th...Show more
    Last updated: 2 days ago • Promoted
    Travel Nurse RN - ED - Emergency Department

    Travel Nurse RN - ED - Emergency Department

    Nightingale Nurses • Cumming, GA, US
    Full-time
    Nightingale Nurses is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Cumming, Georgia.Job Description & Requirements. You may not realize it, but as an RN with r...Show more
    Last updated: 30+ days ago • Promoted
    Travel Nurse RN - ED - Emergency Department

    Travel Nurse RN - ED - Emergency Department

    Host Healthcare • Cumming, GA, US
    Full-time
    Host Healthcare is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Cumming, Georgia.Job Description & Requirements. Pay package is based on 12 hour shifts and 36 ...Show more
    Last updated: 30+ days ago • Promoted
    RN Residency Spring 2026 - Piedmont Newton

    RN Residency Spring 2026 - Piedmont Newton

    Piedmont Healthcare Inc. • Covington, GA, US
    Full-time
    Overview : Our purpose, our promise – to make a positive difference in every life we touch.Program will begin February 2026 Our 12-month, comprehensive, transition-to-practice program facilitates yo...Show more
    Last updated: 3 days ago • Promoted
    General Dentist - Alcovy Family & Cosmetic Dentistry

    General Dentist - Alcovy Family & Cosmetic Dentistry

    Alcovy Family & Cosmetic Dentistry • Covington, GA, United States
    Full-time
    Alcovy Family and Cosmetic Dentistry has a full time opportunity for a General Dentist in our dentist-owned, patient-focused, community-based group practice located in Covington, GA.High Earning Op...Show more
    Last updated: 30+ days ago • Promoted
    Administrative Assistant

    Administrative Assistant

    MILLENNIUMSOFT • Covington, GA, United States
    Full-time
    Position : Administrative Assistant.Client : Medical Devices Company.Level of Experience : Entry - Level.Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or ...Show more
    Last updated: 14 days ago • Promoted
    Administrative Assistant, Senior

    Administrative Assistant, Senior

    Forsyth County, GA • Cumming, GA, United States
    Full-time
    The purpose of this classification is to perform supervisory / administrative work and to coordinate daily activities of an assigned department / division. The following duties are normal for this posit...Show more
    Last updated: 18 days ago • Promoted
    General Dentist - Cumming, GA

    General Dentist - Cumming, GA

    Ducktown Dental Care • Cumming, GA, US
    Full-time
    Part-time General Dentist Opportunity in Cumming, GA.As a distinguished member of the Heartland Dental supported offices, we stand committed to providing exceptional care with the full support of o...Show more
    Last updated: 2 days ago • Promoted
    General Dentist - Loganville, GA

    General Dentist - Loganville, GA

    Princeton Dental • Loganville, GA, USA
    Full-time
    General Dentist-Loganville, GA.Princeton Dental in Loganville, GA is looking for a Dentist to join our team.You’ll work in an environment that encourages. You’ll work a schedule that inspires work ...Show more
    Last updated: 30+ days ago • Promoted
    Gastroenterology

    Gastroenterology

    KPG Provider Services • Covington, Georgia, US
    Full-time
    Gastroenterology physician job in Georgia : Inpatient Facility : Looking for an experienced Perm - Physician - Gastroenterology Covington, GA in the Covington, Georgia area.Below you will find the P...Show more
    Last updated: 30+ days ago • Promoted
    Orthodontic Assistant

    Orthodontic Assistant

    Cumming Pediatric Dentistry and Orthodontics • Cumming, GA, United States
    Part-time
    Cumming Pediatric Dentistry and Orthodontics seeks a patient-centric Orthodontic Assistant who can positively influence our patients' perceptions of dental visits in Cumming, GA! If you are seeking...Show more
    Last updated: 26 days ago • Promoted
    Full Time General Dentist - Johns Creek

    Full Time General Dentist - Johns Creek

    Dental Care Alliance • Suwanee, GA, United States
    Full-time
    We are seeking a highly skilled and motivated General Dentist to join our reputable dental clinic located in Johns Creek. As a General Dentist, you will provide comprehensive dental care to our pati...Show more
    Last updated: 30+ days ago • Promoted
    Administrative Assistant II -Title I Dept.

    Administrative Assistant II -Title I Dept.

    Newton County Schools • Covington, GA, United States
    Full-time
    The primary function is to provide support and assistance to the Director of Title I, perform bookkeeping duties, and assist with Title I budget preparation, maintain communication with program sta...Show more
    Last updated: 18 days ago • Promoted