Patient Financial Associate

SUMMARY : Under the direction of the Patient Accounts Director, performs billing activity, follow-up of AR, vendor support, and / or coordinates all scanning and correspondence workflow, including timely digitizing and archiving of payer communications. Troubleshoots complex billing scenarios. Maintains knowledge of payer policy. Interacts with other hospital departments, payers, and vendors. Manages account receivable activities to ensure optimal revenue outcomes and customer experience.

EXPERIENCE : Minimum of 2 years in business office setting or customer service required; 3-5 years billing and / or payer experience preferred.

SPECIAL SKILLS : Excellent customer service and communication skills required; excellent judgement skills in handling difficult situations; ability to work in fast-paced environment; ability to problem solve issues where analysis and complex decision making is required; decisions and actions have direct impact on hospital financials.

OTHER : Knowledge of UB-04, modifiers, payer policy, medical terminology, and EOBs preferred.

EDUCATION : Required : High School or Equivalent