Process Specialist and Sales Support (Elizabeth City)

Company Description

Hockmeyer Equipment Corporation has been a pioneer in the wet grinding and dispersion industry for over 80 years, providing custom-designed process equipment for mixing, blending, dispersing, and particle size reduction. Dedicated to designing high-quality and efficient processing equipment, Hockmeyer aims to enhance customer profitability through innovative process technologies. The company operates a state-of-the-art customer service laboratory for product testing and process development. Headquartered in Elizabeth City, NC, Hockmeyer is committed to reducing environmental impact while delivering tailored process solutions to its customers. We dont sell machines, we sell solutions.

PURPOSE OF THE POSITION : To provide technical support to customers and sales representatives, driving sales through strategic equipment recommendations, lab trials, and the establishment and maintenance of strong customer relationships.

DUTIES AND RESPONSIBILITIES

Internal

Coordinate and execute equipment trials for prospective new business opportunities, collaborating closely with both internal and external sales teams. This collaboration aims to effectively showcase the capabilities of our equipment, emphasizing its potential value and benefits for customers in real-world applications.

Evaluate test requirements and ensure proper machine configuration for equipment trials.

Ensure test equipment is available and in safe running condition.

Submit written reports of all lab trials, client meetings, startups, and service calls for internal dissemination and client files

Establish effective communication within the organization to enhance collaboration among departments such as marketing, sales, engineering, and customer service. Foster cooperation and innovation, ultimately improving customer satisfaction and business outcomes

External

Assist with startups, installation supervision, operator training, manual review, and maintenance recommendations

Advise customers on equipment features and benefits, process improvements, and equipment operation to obtain new business through presentations, f2f meetings, telephone calls, e-mails, and conference calls

Collaborate with the sales agents and House accounts in the lab trial and quote follow-up / feedback process to assess the potential for new business.

Assist in the preparation and staffing of trade show exhibits.

POSITION REQUIREMENTS

Minimum of three years in inside or outside B2B consultative sales, field technician, or customer service experience in a related industry : equipment manufacturing, paints & coatings, inks, dispersions.

Demonstrate initiative and follow-through; ownership of projects start-to-finish

Effective and persuasive communicator who adapts easily to audiences at different technical and professional levels.

Ability to expertly read and interpret engineering drawings with precision and clarity. Mechanical and mathematical aptitude.

Proficient with PC Microsoft applications : Word, Excel, Outlook

Use of PPE as required for lab trials and in the manufacturing areas

Strict confidentiality as outlined in the Companys Confidentiality & Non-Disclosure Agreement