Customer Service Credit and Returns Representative

Now hiring a Customer Service Credit and Returns Representative in Scotts Valley, CA - Apply Now!

Job Title : Customer Service Credit and Returns Representative

Pay Rate : $20 / hr.

Shift : 1st (7 AM- 3 : 30 PM)

Benefits : Medical, Dental, AD&D

Summary of Job Duties : The Customer Service Representative attracts customers by answering product and service questions; suggesting information about other products and services. Process returns orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.

Specific Job Duties :

• Troubleshoot customer order discrepancies and correct as needed.
• Handle customer complaints, identify issues, solve problems and escalate to management when needed.
• Answer order and product specific questions from the sales department, customers and other co-workers.
• Track missing orders and schedule new return orders with customers and shipping companies.
• Maintain accurate records of incoming and outgoing calls with their resolutions.
• Issue Credit Memos to customers and set them up to apply to specific documents when requested.
• Contact customers by phone and email to ensure all needed data has been provided.
• Set up and maintain email distribution lists in computer system for automated shipment and invoice notification.
• Verify and update customer information as well as add in new customers into the computer system.
• Perform all other tasks assigned by management.

Minimum Qualifications Required :

Skills and / or Training Desired :

#IND-M

Full Steam Staffing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Full Steam Staffing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housings  Fair Chance Act

webpage.