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Front Desk Representative

Front Desk Representative

XTalk PrepCharlotte, NC, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description

Job Description : A Front Desk Representative at XTalk Prep is the first point of contact for clients and visitors, responsible for creating a positive and welcoming environment. This role involves managing front desk operations, assisting with inquiries, and providing exceptional customer service. The Front Desk Representative plays a crucial role in representing the company and ensuring smooth daily operations.

Key Responsibilities

Duties and Responsibilities :

  • Greet and welcome clients and visitors with a friendly and professional demeanor.
  • Answer phone calls, respond to inquiries, and direct calls to appropriate personnel.
  • Manage appointment scheduling and coordinate meeting room usage.
  • Maintain a clean and organized front desk area and waiting room.
  • Handle incoming and outgoing mail and packages.
  • Assist with administrative tasks, including data entry and document management.
  • Provide information about the company’s services and programs to clients.
  • Ensure a high level of customer satisfaction through effective communication and support.

Skills, Knowledge and Expertise

Required Skills & Abilities :

  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in a customer service or front desk role.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in using office equipment and computer software (MS Office Suite).
  • Friendly and approachable personality with a professional appearance.
  • Ability to work independently and as part of a team.

    • Benefits

    Benefits :

  • 401(k) retirement plan with employer matching.
  • Accidental Death & Dismemberment (AD&D) insurance.
  • Dental insurance coverage.
  • Disability insurance for financial protection.
  • Bonus opportunities for outstanding performance.
  • Opportunities for career advancement and professional growth.
  • A supportive and collaborative work environment that values creativity and innovation.
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    Front Desk Representative • Charlotte, NC, US