Billing Supervisor

Billing Supervisor

At Reliable Respiratory, we provide the highest quality Durable Medical Equipment, along with professional, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best airway management care possible for sleep apnea and asthma.

The Billing Supervisor is responsible for overseeing the Third-Party Billing representative & Billing clerks' team. Duties and Responsibilities :

• Provide leadership and management to ensure that the mission and core values of Reliable Respiratory are put into practice
• Oversee and manage the Third-Party Billing and Billing Clerk reps
• Evaluates subordinates for accountability, performance, and productivity and provides feedback, coaching, and training
• Support staff in their diverse roles and oversee staff for accountability, performance and productivity and provides feedback, coaching and training.
• Initiates staff disciplinary actions. (consult with superior prior to implementing, except for minor issues, which require only retraining, or other informal response)
• Address all staff concerns and situations to the appropriate person to ensure safety and respect amongst all levels of the organization
• Serves as a role model to present hard work ethic and professionalism.
• Manage account balances to discover outstanding debts or other inconsistencies
• Oversee the collection of all information needed to calculate bills receivable (order amounts, discount rates etc.) & check the data input in the accounting system to ensure accuracy of final bill
• Oversee and issue invoices, bills and customer account statements periodically or whenever necessary
• Receive payments through various methods (cash, online payments etc.) and check for credibility
• Send reminders for payments and contact customers when assigned
• Update accounting records with new payments, balances, customer information etc.
• Answer questions and handle escalated complaints from customers regarding bills
• Report on activity to upper management
• Determines and monitors status of claims
• Researches and works issues to ensure claims do not go beyond 30 days overdue
• Helps post cash batches and checks to individual invoices
• Reconciles deposits and invoices posted
• Adjusts and requests resubmission of denied claims
• Oversee the obtaining of compliance documentation necessary for billing
• Participates in accounts receivable projects
• Answers telephones, processes orders, and participates in general customer service
• Participate in standing meetings as necessary
• Perform other duties and special projects as assigned and directed

Basic Qualifications :

Required Skills :

Competencies :

Work Environment & Physical Demands :

Direct Reports Third-Party Billing representative & Billing clerks' team