Customer Service Specialist

Client Service Specialist

Location : Buckeye, AZ

Rate : $70,000 annually

Type : Full-Time

Job Description

Insight Global is seeking a customer-focused and solutions-driven Client Service Specialist to support client operations at a newly opened 1 million square foot warehouse . As a key liaison between our clients and internal teams, you will play a vital role in ensuring service excellence, resolving issues, and supporting the successful launch and ongoing performance of this high-capacity third-party logistics (3PL) facility

Required Skills & Experience

• 2+ years of experience supporting large Fortune 100 clients
• Proven ability to investigate and resolve client complaints by identifying root causes, recommending solutions, and ensuring timely follow-up
• Skilled in preparing reports and updates for internal leadership and clients as needed
• Ability to support operational and administrative tasks as assigned
• Experience monitoring and documenting recurring issues to drive process improvements and enhance client satisfaction