Chief, Consolidated Utility and Billing Service Division

The Position

There is an additional 3.35% Management Differential which is added to the posted salary for this class.

This is a continuous filing exam. Next filing cut-offs are at 5 : 00 pm on :

11 / 24 / 25 12 / 15 / 25 (final)

Please click on the link below to learn more about the position and to review the full recruitment brochure :

Chief Consolidated Utility and Billing Service Division Recruitment Brochure

Under general direction the Chief Consolidated Utility and Billing Service Division plans organizes and directs all activities related to the billing of utility accounts to County of Sacramento residents using refuse collection wastewater treatment water treatment storm water drainage maintenance and other County services.

Examples of Knowledge and Abilities

Knowledge of

• The principles and practices of public administration organization and management
• Principles of supervision including team dynamics and team building planning and scheduling work
• Application of computer systems to division functions
• Budget preparation and monitoring
• Principles of quality customer service
• Methods and procedures for evaluating program results
• Call center policies and procedures
• Marketing techniques

Ability to

Employment Qualifications

Minimum Qualifications

Either : 1. Three years of full-time experience as a Supervising Utility Billing Service Representative within the County of Sacramento.

Or : 2. Four years of full-time experience supervising a medium sized unit (10 to 20 personnel) with supervisory responsibility for the implementation of policies procedures organization and execution of programs and operations relative to billing services and / or call center operations.

Or : 3. Graduation from an accredited four-year college or university with a degree in Business Administration Finance Accounting or a closely related field.

AND

Two years of supervisory / managerial experience over a medium sized unit (10 to 20 personnel) which is engaged in complex technical / analytical work with the responsibility for the development and implementation of policies and procedures budget preparation and responsive customer service.

Note : If the word experience is referenced in the minimum qualifications it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

Note : If the minimum qualifications include an educational or certificate / license requirement applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements please click here or speak to someone in our office before the cut-off date listed in this notice.

General Qualifications

Drivers License :

Possession of a valid California Drivers License Class C or higher is required at the time of application. Failure to obtain or maintain such required license(s) may be cause for disciplinary action in accordance with Civil Service Rules. Individuals who do not meet this requirement due to a physical disability will be reviewed on a case-by-case basis.

Background / Criminal History :

The county may conduct a background check on the applicant prior to appointment to a position within this class. The background check may include personal and professional reference checks credit history check Social Security Number verification military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection obtaining such information the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the CA Investigative Consumer Reporting Agencies Act.

The County may access criminal history information on all applicants consistent with the provisions of the Board of Supervisors Resolution No. 82-602 Personnel Policies and applicable federal and state law. The County shall not consider for employment any applicant who has been convicted of a felony or misdemeanor that relates to or impacts the applicants ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing such state and local summary criminal history information an applicant will be fingerprinted through the California Department of Justice LiveScan. A subsequent arrest notification may be obtained.

Physical Abilities :

Probationary Period

The probationary period for this classification is twelve (12) months.

Application and Testing Information

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5 : 00 PM on the posted cut-off date. Click here to apply.

County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street Room 4667

Sacramento CA 95814

Phone ; 7-1-1 California Relay Service

Email

Inter-Office Mail Code : 09-4667

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked Supplemental Questions. Please be descriptive in your response.

Note : Responses of See Resume or See Application or copy and paste of work experience are not qualifying responses and will not be considered.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance level recency progression and quality of candidates education training and experience. The candidates application or other materials will not be included in this examination. Therefore the candidates responses to the supplemental questionnaire should be thorough detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible / employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Click here for Frequently Asked Questions (FAQs)

For information regarding County jobs :

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives backgrounds abilities and diverse dimensions of our employees and residents. Through transparency courage innovation and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process please contact our Disability Compliance Office at or CA Relay 711. For more information visit : Reasonable Accommodation Requests - Job Applicant Instructions

Required Experience :

Chief

Key Skills

Datawarehousing,Clinical Data Management,Logistics Distribution,General Insurance,General Services,Adobe Flash

Employment Type : Full-Time

Department / Functional Area : Finance

Experience : years

Vacancy : 1

Yearly Salary Salary : 160880 - 177354