Administrative Assistant, Hotline

Position Summary :

Responsible for the administration and coordination of the day-to-day functions of the Childhelp National Child Abuse Hotline, as well as direct administrative support to the Hotline Leadership Team.

This position does not have direct reports.

This is a grant funded position.

Essential Functions :

Provides administrative support for program leadership through a variety of activities including facilitation of meetings, training, and coordinating special projects by carrying out the following duties.

% of Time

Essential /

Non-essential

Standard Administrative Work

• Attends and takes minutes for meetings and trainings such as individual 1 : 1, all-staff meetings, and supervisory team meetings, as necessary
• Prepares routine and individualized correspondence, including letters and email to internal and external audiences
• Process contracts and other documents, using Adobe to merge, request signatures, and archive following organizational processes
• Provides support for administrative activities / events, such as monthly help seeker stories and payroll support
• Prepares and processes external notifications to outside agencies
• Creates and maintains electronic files with all paperwork and written reports
• Assists in writing, designing and implementing templates, forms, processes and tools to be used within the program
• Prepares programmatic manuals, policies and procedures for review by program leadership

45%

E, 1, 2, 4, 5

Data Coordination

50%

E 1, 2, 3, 4, 5

Other

5%

NE

Requirements

Education / Experience / Knowledge / Understanding

Skills

Abilities

Physical Demands