Client Support Analyst

A company is looking for a Client Support Center Analyst. Key Responsibilities Develop deep expertise of the platform to help customers troubleshoot and navigate workflows via phone, chat, or case Diagnose complex software issues and provide clear direction to resolve client inquiries Provide timely resolution, tracking, and response to all client support tickets via Salesforce Required Qualifications High school diploma or GED required 3-4 years of professional business experience Exceptional customer service skills and ability to manage client expectations