HEAT Eligibility Worker

Job Description

Job Description

Utah Community Action is seeking to hire a HEAT Eligibility Worker. What does HEAT stand for, you might ask? Great question. Home Energy Assistance Target. We were recently awarded Best of State 2022 for Best Public Preschool and the Best Charitable Service Organization! As a HEAT Eligibility Worker, you'll earn a competitive wage of $18.80 / hour while making a real difference in the community. Join our passionate nonprofit team in a full-time social services role with a consistent 8 : 30 am - 5 : 00 pm schedule and the rewarding experience of participating in impactful outreach events during some evenings and weekends.

WHY YOU SHOULD JOIN OUR TEAM!

We are a nonprofit organization offering growth and advancement opportunities within a supportive and uplifting culture. We offer generous benefits that begin the month after you start and include : Medical Insurance, Telehealth, a Health Savings Account with up to a $2,500 company-provided match, Dental, Vision, a Flexible Spending Account, Life Insurance, Long-Term Disability, Employee Assistance Program, Voluntary Short-Term Disability, Accident Insurance, 11 paid holidays in addition to paid time off between Christmas and New Year's, PTO (up to 192 hours per year), an hour of paid time on Fridays for self-care, a 401k plan with a 5% match.

ABOUT UTAH COMMUNITY ACTION

Founded in 1965, Utah Community Action is a nationally recognized nonprofit provider of comprehensive services for income-eligible families. Our six core programs, Head Start, Adult Education, Case Management & Housing, Nutrition, HEAT, and Weatherization, address barriers to self-sufficiency to empower individuals, strengthen families, and build communities. We are committed to ending poverty and improving the lives of those living in our community.

Our culture is based on our agency values of appreciation, compassion, integrity, respect, and trust. Our management team is well-trained and maintains an open-door policy so our employees can ask questions and solve problems.

A DAY IN THE LIFE OF A HEAT ELIGIBILITY WORKER

This position is responsible for determining client eligibility for HEAT utility and water assistance in accordance with Federal, State and Utah Community Action policies and procedures. This position provides quality services to customers, referring to outside agencies as needed and offering education in budgeting and energy-saving measures. Must monitor caseload regularly to ensure services are provided in a timely manner.

May be assigned to assist in other program areas, such as editing and mentoring. As a representative of the agency, HEAT staff are responsible for providing exceptional customer service and advocating for clients using a trauma-informed, client-centered approach.

COMPETENCIES FOR HEAT ELIGIBILITY WORKER

• Proficient with various internet and computer applications
• Strong interpersonal skills and ability to relate to clients from all socio-economic, ethnic, and racial backgrounds
• High level of confidentiality and accountability
• Strong organizational and time management skills
• Ability to work independently, as well as part of a team
• Ability to use good judgment and problem-solve in a fast-paced environment
• Open to feedback and willing to work towards the success of the team
• Knowledge of community resources, agencies and referral procedures
• Ability to work with community partners and represent the agency with professionalism
• Excellent use of English, both spoken and written

REQUIRED EDUCATION, EXPERIENCE, LICENSES

PREFERRED QUALIFICATIONS

PHYSICAL DEMANDS

This job requires mobility and physical dexterity, and the ability to read, focus, organize, recall, and retain information. Physical demands include sitting and / or standing for extended periods, bending, lifting approximately 25 pounds, and regular use of the telephone, copier, fax, and computer.

READY TO JOIN OUR NONPROFIT TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this entry-level job in social services, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!

Utah Community Action is an Equal Opportunity Employer, and the Agency is committed to maintaining a work environment that is free of unlawful harassment and discrimination. In keeping with that commitment, the Agency prohibits discrimination and harassment because of a person's protected status such as race, color, national origin, religion, age (40 and over), physical or mental disability, genetic information, veteran, military service, gender, sex, marital status, familial status, sexual orientation, gender identity, pregnancy, childbirth or pregnancy-related conditions, or any other protected- group status.

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