Resident Service Associate

Community : Tiburon, CA

Number of Units :

Resident Service Associate

OUR COMPANY :

At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1000 communities since 1985. We are an award-winning company that proudly employs over 1,500 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide.

Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership for the long term, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture.

ABOUT YOUR CAREER PATH :

Fairfield properties are known for our visible and available on-site staff that keep our residents loving where they live. A fantastic first step to joining the Property Management team is a position as our Resident Service Associate.

Our residents deserve the best, and your role in customer service is to help make sure they experience incredible service from first touring the property, to signing their lease, to moving in and being welcomed to the community. Your positive, solution-focused energy and communication is the key to closing the sale.

Working closely with our Leasing Associates and Community Manager, you will build connections with prospective tenants and help convert them into happy residents. Assisting with multiple phases of their journey, you will interact with them both virtually as well as in person, building a reputation as a go-to support team member and resident advocate.

There is great growth potential in this role for your career, with successful candidates moving on to become Leasing Associates and other contributors on the Property Management team. This position reports to the onsite Community Manager.

WHAT YOU CAN EXPECT TO DO IN THIS ROLE :

LEASING SUPPORT

• Manage some aspects of the leasing process, including, but not limited to, qualifying prospects, leasing apartments, preparing lease paperwork and completing move-in paperwork.
• Conduct Skype tours by appointment as scheduled.
• Verify application information, including income, when needed.
• Forward applications to Community Manager for final approval.
• Ensure compliance of renter's insurance policy.
• Create Magisto videos by request.
• Prepare resident move-in packets upon approval of application.
• Review and explain information to residents (i.e., gate cards, gate codes, lease, community policies and move-in inventory).
• Send and collect move-in condition forms from residents.

CUSTOMER SERVICE

PROPERTY UPKEEP

MARKETING

COMPLIANCE

WHAT YOU'LL NEED ON DAY ONE :

#LI-RYAN

Estimated Rate of Pay :

$22.18 - $25.09

This position is non-exempt; the range above reflects hourly rates.

The pay range displayed for this position is determined by skills and experience required, location and job complexity

Job duties for this position include : work safely and cooperatively with others, including supervisors; adhere to performance standards despite stressful conditions; communicate effectively and respectfully to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations. The material duties of this position involve access to our residents' homes, both when they are present and when they are not. The material duties of this position also involve access to the confidential information of our residents, including their financial information. Criminal history may have a direct, adverse, and negative relationship with this job duty. Pursuant to the Los Angeles and San Diego County Fair Chance Ordinances, the California Fair Chance Act, and any other applicable law, we will consider for employment qualified applicants with arrest and conviction records.