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Hostess

Hostess

Sycamore HospitalitySan Luis Obispo, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

DEPARTMENTAL EXPECTATION OF EMPLOYEE :

  • Adheres to Sycamore's Policies and Procedures
  • Acts as a role model within and outside Sycamore.
  • Maintains a positive and respectful attitude with coworkers and customers
  • Demonstrates flexible and efficient time management and ability to prioritize workload
  • Consistently reports to work on time prepared to perform duties of position
  • Participates on monthly safety training.
  • Demonstrates honesty, integrity and professionalism at all times

DUTIES AND RESPONSIBILITIES :

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

  • Monitors efficiency of workflow and service to guests.
  • Answers phone in a courteous and professional manner; schedules dining reservations.
  • Arranges parties or special services for diners.
  • Meets and greets guests promptly, courteously, and graciously, addressing guests by name whenever possible
  • Escorts guests to tables and provides menus.
  • Develops and maintains a complete working knowledge of the menus, menu ingredients, daily specials, and what is not available.
  • Maintains wait list, as appropriate; informs guests of approximate wait time and where they can wait for a table; informs guests when their table is prepared.
  • Anticipates guests' needs by constantly scanning the room.
  • Responds properly in any dining room emergency or safety situation.
  • Monitors dining room serving stations for neatness and cleanliness.
  • Inspects menus and lists to ensure their condition and appearance.
  • Completes check list before end of shift.
  • Performs other duties as assigned by manager

    • QUALIFICATIONS :

    To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • 1 to 2 years in restaurant industry preferred
  • Able to work holidays, weekends and evenings
  • Excellent customer service skills
  • Professional appearance and demeanor
  • Able to speak, read, write and understand the primary language (s) used in the workplace.
  • Bilingual skill is a plus
  • Basic typing skills and ability to operate standard office equipment including : copier, fax, telephone, calculator, etc.
  • Proficient on Microsoft Word, Excel, Micros and Open Table.

    • PHYSICAL / MENTAL REQUIREMENTS :

    While performing the duties of this job, the employee is frequently required to do the following :

  • Stand and walk for prolonged periods of time.
  • Coordinate multiple tasks simultaneously
  • Ability to work in stressful situations
  • Stand and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
  • The employee must occasionally lift and / or move, carry, push and pull up to 30lbs
  • Speak clearly and listen attentively to guests and dining room staff.

    • WORK ENVIRONMENT

    Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time; temperature may fluctuate. The noise level in the work environment is usually moderate to high.

    Work conditions include exposure to scents and mineral water sulfur odor.

    Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time

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    Hostes • San Luis Obispo, CA, US