Supervisor - Airport Operations

Job Opportunity At United Airlines

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Team Leadership Activities

Engage front-line co-workers to deliver excellent customer service and an on-time quality product. For example, participate in briefings, and develop team communications. Engage and recognize external customers. Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards. Monitor the performance of a team, zone or cell, taking actions as necessary, to ensure daily goals are met. Assess and delegate the appropriate work tasks to Service Directors / Leads / Pursers. Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work. Conduct trend analyses, review key metrics and take actions to address items not on track. Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards. Develop and implement standard work and continuous improvement processes. Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements. Serve as subject matter expert on safety, service and procedures.

Performance Management Activities

Develop action plans to affect behavior change (e.g. dependability, overall job performance). Provide technical guidance and interpret company guidelines and procedures and / or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently. Identify, address and issue appropriate and timely corrective action in accordance with guidelines. Conduct "routine" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues. Recognize and document excellent performance. Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers. Participate in peer, safety and accident review boards. Confront and address inappropriate behavior and performance issues with specific feedback.

Administrative Activities

Complete all mandatory regulatory and Company required documentation of activities. Document performance issues into case management system. Attend division / unit / group meetings. Participate on collateral projects. Email / Voicemail follow up.

Qualifications

What's needed to succeed (Minimum Qualifications) : High school diploma or equivalent, experience leading and influencing a team and customer service experience, strong written and oral communication skills, conflict resolution and decision making, with the ability to lead, experience supervising Union personnel a plus, proficient in IT systems and common software appropriate to work group, business acumen / continuous improvement, customer focus, conflict resolution, accountability, teamwork, engagement / motivation, safety orientation, planning / multi-tasking.

What will help you propel from the pack (Preferred Qualifications) : Bachelor's degree and / or 5+ years equivalent work experience.

The base pay range for this role is $75,970.80 to $92,853.20. The base salary range / hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and / or long-term incentive compensation awards. You may be eligible for the following competitive benefits : medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities / Women / Veterans / Disabled / LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions.