Technical Support Specialist

Resilient Networks

Resilient Networks is a Security, Voice, Data, and Wireless Technology firm that thrives on partnering with local and regional business leaders who demand highly performing technology to run their business.

Mission : Deliver enterprise-class Technology Managed Services that empower our clients’ growth and long-term success, with a keen eye on security. We maintain a distinct focus on providing innovative solutions and responsive acute care for our clients’ technology needs.

Department : Technical Team

Location : Williston, Vermont

Reports to : Service and Support Coordinators / President

FSLA : Exempt

About the Role

Are you motivated to help people? Are you the type that can't let go of something until you figure it out?

Let's talk.

Key Responsibilities

• Provide technical support for our client’s staff via phone, email, and in-person.
• Diagnosing and troubleshooting hardware, software, and network issues.
• Install, configure, and maintain desktop operating systems, business networking equipment, and wireless technologies.
• Document support interactions and resolutions in ticketing systems.
• Collaborate with engineering and product teams to identify recurring issues and suggest improvements.
• Maintain system functionality by testing components and applying updates.
• Assist with onboarding new team members and setting up their IT environments.
• Develop and maintain knowledge base articles and training materials.
• Ensure client confidence by maintaining data confidentiality and security.
• Participate in strategic vendor relationships and escalate issues as needed.
• Support purchasing and finance teams with product strategy and invoicing accuracy.

What It Takes

We pride ourselves on delivering a high quality of service with a focus on the details that make a difference. We are a team of individuals who pride ourselves on creative thinking that uniquely addresses our clients’ challenges.

Minimum Experience Required

Skills We are Looking For

Benefits :

Job Type : Full-time

Environment : On-site support required, remote work not available for this role.   Occasional after-hours or on-call support may be needed.

Compensation : Salary Based on Experience, including Bonus and Profit Sharing