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Omaha Steaks
Temporary CEC Training Facilitator RemoteOmaha Steaks • Omaha, NE
Temporary CEC Training Facilitator Remote

Temporary CEC Training Facilitator Remote

Omaha Steaks • Omaha, NE
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Job Description

JOB DUTIES:

  • Present training materials for virtual learning to support call center functions including, but not limited to: system, process, policies, product/service, and customer interaction skills
  • Facilitate transition of new hires from training to work environment, ensuring competency levels meet business need
  • Monitor, track, and record employee training participation
  • Conduct post training surveys
  • Performs other duties as required

QUALIFICATIONS, SKILLS & KNOWLEDGE:

  • Demonstrated presentation and facilitation skills, with expertise in virtual training methods
  • Ability to coach and mentor effectively
  • Proficient knowledge in MS Office programs, Internet browsing, etc.
  • Excellent oral and written communication and interpersonal skills
  • Ability to multi-task effectively
  • High energy, self-motivated, flexible, creative, and adaptable to working in a rapidly changing environment
  • Self-starter, sense of urgency, and works well under pressure
  • Able to build rapport and listen attentively to the needs of trainees
  • Resolution oriented
  • Good organizational, time management and follow-up skills
  • Ability to be flexible in work schedule including nights and weekends

EXPERIENCE:

  • Minimum of 3 years Call Center experience preferred
  • Prior leadership experience in Call Center environment preferred
  • Experience with virtual training tools preferred
  • Experience with remote agents preferred
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Temporary CEC Training Facilitator Remote • Omaha, NE

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