Support Systems Administrator

The Support Systems Administrator is responsible for installing, operating, and maintaining hardware and software for the organization's Customer Support function. This includes maintaining existing systems, which involves installing new applications and hardware to keep the system current and working efficiently, while researching and implementing new opportunities for continuous improvement.

Day-to-day responsibilities include :

• Isolate, identify, and troubleshoot issues, and refer problems to management as necessary.
• Maintain, manage, and monitor all aspects of support operational systems including :

Support Ticketing System

SKILLS & EXPERIENCE

ABOUT UPSERVE

Upserve is the magic ingredient that helps restaurateurs thrive by putting everything

they need in one place. We are a leading restaurant management platform with a

cloud-based Point of Sale (POS) system, data and analytics, inventory

management and payments processing for small to midsize restaurants.

Thousands of restaurants use Upserve to manage relationships with more than 57

million active diners, process over $12 billion in annual sales, and to serve over 36

million meals per month. Being a part of the Upserve team brings a plethora of

amazing benefits and here are a few :

opportunity to do the same. Through our internal learning and development

resources and our partnership with Vista Equity Partners, you'll have access to a

number of professional development opportunities so that you can keep up with the

company's evolving needs. We care about your well being.

savings plans for retirement and dependent care, subsidize your transportation

costs, offer a generous and inclusive parental leave, and provide catered

lunches / meal allowances. We offer competitive compensation packages. Our

people matter! We don't ignore the role that compensation has on motivation and

performance so we strive to equitably compensate our people.

are a diverse group, so we're building a team that is too. Through our various D&I

recruitment partnerships, intramural sports, quarterly engagement and feedback

surveys, and more. We're building an organization that provides our employees

with the emotional and physical space to bring their best selves to work.

Want to know what it's like to work at Upserve? Check out our Instagram, Inside Upserve.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as

diverse as the industry we serve. We partner with a number of local organizations working to

improve access to the tech industry for underrepresented groups. All qualified applicants will

receive consideration for employment without regard to their race, color, religion, national origin,

sex, sexual orientation, gender identity, protected veteran status or disability.

Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.