Representative, Client Services

Representative, Client Services

Job Category : Client Success

Location : Norcross, GA 30071, USA

Type : Full-Time

Shift : Monday to Friday; 8 : 00 AM to 5 : 30 PM EST

Perks : Archway Offers :

Health, dental, vision benefits

Life, AD&D, short and long term disability insurance

Generous paid time off (PTO)

Recognition programs and service awards

401(k) with a company match

Employee assistance program, including identity theft protection and travel assistance

Employee discount programs

Primary Objective of Position :

Our client is seeking a Client Services Representative to join their growing team. Reporting to the Client Services Manager, the Client Services Representative will be responsible for duties surrounding larger Fortune 500 clients and the ownership of smaller clients. The Client Services Representative supports their clients by handling the day-to-day project-based requirements of the client's business to ensure a high level of quality execution and communicating and coordinating all the client's requests. This position will provide regular work direction to the Client Support Team and is also responsible for communication and coordination of client requests.

This person will be the sole contact for the marketing and location launch events. The ideal candidate would be detail oriented, organized and have strong calendar management. This role is high touch and will require a candidate with an understanding of the business and the impact their role has on a retailer and its end user.

Major Areas of Performance :

Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained

Serve as a consultative extension of the client to provide recommendations on project, campaign, and program execution by facilitating with internal Archway cross-functional departments, as needed

Execute and support defined tasks for onboarding as defined in client requirements

Identify new opportunities with clients and communicate effectively with the Client Services Manager to drive additional profitable revenue growth

Identify client health risks and provide recommended solutions with the coordination of other departments

Proactively identify and report monthly financial variances as they occur

Quality check invoices to ensure all services are accounted for

All other duties as assigned

Qualifications Required :

Bachelor's or advanced degree, preferably in business, or equivalent work experience

Ability to develop, maintain, and deepen relationships with senior-level client contacts

Track record of exceeding relationship management objectives

Proven business acumen, judgment, and decision-making skills

Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment

Understand the Retail world- Grand Openings experience ideal

Look at SKUs for standard stocks and based on the trends of the inventory levels to ensure a successful Grand Opening for retail stores- what material are they missing and find them to launch on time

Record of success as a self-starter who can work independently and in a team environment

Strategic thinker with an analytical aptitude and the ability to manage detailed project requirements

Proficient in MS Office suite and ability to learn new systems

Aptitude for interpreting contracts and legal documents

Ability to travel independently up to 5% or as may be required

Advatix, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.