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Production Administrator

Production Administrator

Kairos RoofingFort Lauderdale, FL, US
19 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Production Administrator

At Kairos Roofing, Production Administrators play an essential role in delivering a white-glove customer experience. Our ideal candidate is detail-oriented, organized, able to multi-task, and possesses a strong sense of urgency. This role ensures that the customer expectations set by our sales team are exceeded. This role requires exceptional verbal and written communication with installation teams, clients, and the internal Kairos Roofing staff to drive excellent service as an ambassador of our brand. The position is accountable directly to the Director of Operations.

Responsibilities :

  • Review customer contracts for accuracy of color, size, and other job-related details
  • Create production documents for installation crews to use in the field
  • Order materials and schedule delivery to job sites
  • Contact customers to set expectations and schedule installation dates and clarify specific requirements of each project
  • Work with our leadership to continually enhance service quality standards
  • Communicate with and process permits from building departments
  • Take status calls and report back to customers with updates using CRM systems
  • Track projects for the successful completion of all phases of projects using service management software.
  • Develop comprehensive project plans to be shared with customers as well as other staff members
  • Ensure all documentation of the install was completed accurately
  • Ensure the customer invoice and purchasing documents reflect any changes identified during the installation process.
  • Monitor production efficiencies and recommend corrections to meet targets
  • Interact with various departments to service customers

Requirements :

  • Ability to handle multiple tasks simultaneously and prioritize effectively
  • Able to efficiently utilize CRM and service management software (ServiceTitan)
  • Positive thinker with a get-it-done attitude
  • Ability to think independently and outside the box
  • Must possess the ability to consistently follow tasks through to completion
  • Written and verbal communication skills must be top-notch
  • Exception customer service to ensure customers are raving fans
  • Able to adapt to and embrace change
  • Enthusiastic, hard-working, well organized team player
  • Able to work with others and willing to contribute to the team
  • Experience in customer service

    • Benefits :

  • 401(k) matching
  • Health, dental, and vision insurance
  • Paid time off

    • Join us at Kairos Roofing and become an integral part of a team dedicated to excellence and customer satisfaction! If you’re ready to make a meaningful impact, we would love to hear from you.

    About Us

    Welcome to Kairos Roofing! We are proud to be a top-rated South Florida roofing contractor. Our team is dedicated to delivering professional residential roofing solutions that prioritize quality and durability. With a foundation built on localized expertise and a commitment to excellence, we have become a leading name in roofing.

    Kairos is more than just a roofing company; we’re a trusted partner in safeguarding your home. Our dedication to our local communities means providing reliable roofing solutions that property owners can depend on to protect their homes and families for years to come.

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    Production • Fort Lauderdale, FL, US