Director, Intelligent Automation

Description & Requirements

Maximus is currently seeking a Director, Intelligent Automation to lead and shape our Intelligent Document Processing (IDP) and Robotic Process Automation (RPA) strategy. As a part of the long-term vision, the Digital Solutions Organization team will play an integral role across both business functions and technology capabilities. We are particularly interested in candidates with a consulting background, either from leading external firms or similar, or from internal consulting, transformation, or strategy teams within large enterprises, who have demonstrated experience in digital transformation or digital strategy. The ideal candidate will have a proven track record in identifying process automation opportunities, building business cases, and guiding organizations through automation journeys. It is essential that the candidate have experience in process assessment, opportunity prioritization, and value realization using automation technologies such as RPA, APA, IDP, and serverless automation. You will collaborate with business and technology stakeholders to deliver automation solutions that drive measurable business value, providing strategic direction and championing the adoption of next-generation automation capabilities across the enterprise.

This role is based out of our Princeton, New Jersey, office location and is expected to be in the office 3 or more days a week to collaborate in-person with the team and other leaders. Per contract requirements, this position requires United States Citizenship.

Essential Duties and Responsibilities

Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Responsible for leading engagements from late stage opportunities to through successful delivery in terms of scope, deliverables, budget, commercial commitments, customer expectations, and achievement of desired outcomes.

Responsible for managing a portfolio of work related to various digital solutions including but not limited to Web, Mobile, Social, RPA, AI, ML, and Advanced Analytics solutions within one or more field operations.

Interact with internal stakeholders both within and outside of immediate team to achieve results and drive and execution vision and goals of the team.

Interact with internal and external customers.

Provide complex issues / risks identification and resolution.

Responsible for professional development by providing coaching and identifying new opportunities for growth for direct reports.

Monitor performance of team members according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing and disciplinary actions.

Develop detailed project schedules coordinating multiple parties to deliver projects on time or early and at or under budget.

Job-Specific Essential Duties and Responsibilities

Develop, implement, and oversee a strategy for expanding Intelligent Automation adoption, focusing on the integration and enablement of IDP, RPA / APA, and AI to drive innovation and operational excellence across business segments.

Lead the identification, assessment, and prioritization of automation opportunities in partnership with business segment leaders, digital leadership, and capability owners-leveraging consulting-style approaches to process analysis and business case development.

Collaborate with engineering and technology teams to guide the rollout of automation solutions, ensuring alignment with business objectives and maximizing value realization.

Manage and mentor cross-functional implementation teams through complex, enterprise-wide initiatives, including strategy execution, portfolio / capability repositioning, and adapting to legislative or policy changes related to AI and automation.

Work closely with the CTO organization, AI & Data Accelerator teams, and other stakeholders to identify, build, and pilot AI-enabled process automation solutions, ensuring compliance with relevant standards and regulations (e.g., FED-RAMP, State-RAMP).

Serve as a change agent and champion for digital transformation, fostering a culture of continuous improvement and innovation in automation practices.

Minimum Requirements

Bachelor's degree in related field of study required.

Minimum 10 years related experience required.

Job-Specific Minimum Requirements

Bachelor's degree in a related field of study.

10 years related experience.

Experience identifying, assessing, and implementing process automation solutions using leading RPA / agentic automation platforms (e.g., Automation Anywhere, UiPath, etc.).

Experience with Intelligent Document Processing (IDP) platforms (e.g., BluePrism, HyperScience, Skan.AI) or hyperscaler services (e.g., AWS Bedrock, AWS Textract, Azure Document Intelligence).

3 years of experience in digital product management, process improvement, or a related field-ideally with exposure to consulting, transformation, or strategy roles.

3 years of hands-on experience working with IDP and / or RPA products / platforms, with a strong understanding of process automation technologies and their application across business processes.

2 years of experience in developing automation business cases and establishing governance frameworks to track and report back post-implementation value for our business segments.

Demonstrated ability to document use cases, business requirements, functional requirements, and solution diagrams for automation initiatives.

Proven experience defining product or capability strategy (both long-term and short-term) and developing frameworks for automation adoption and value realization.

Preferred Skills and Qualifications

Domain knowledge of health care, call center, or public sector preferred.

Certifications in agile delivery methodology are a plus.

Experience working with COTS implementations.

Knowledge of process mining platforms (Celonis, FortressIQ).

Knowledge of other RPA / APA platforms (i.e. UiPath, IBM, etc.).

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at.

Minimum Salary

$ 160,000.00

Maximum Salary

$ 190,000.00

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