Logistics Coordinator- Desk Agent

TRANSCON POSITION

Ensure that TRANSCON customers are served from / in the managing branch; to support the TRANSCON Lead / Supervisor with meeting customer requirements for all shipments while supporting other TRANSCON team members and management when needed.

Major Duties and Responsibilities :

Operations :

Mastering our customers' standard operating procedures (SOP).

Understand department process flow and look for best practices to improve operational efficiency and productivity.

Collaborating with management

Monitoring shipments in transit (Outbound Workflow, etc.) daily to ensure the following :

Data integrity for events and references (APR, APT / XDD, RDL, SHI, SHR, etc.) are updated properly.

Customers shipments are delivering per KPI's, RDL's and SOP's

Exceptions are managed and resolved immediately.

Communicate effectively and timely with customers, Expeditor's offices worldwide, and co-workers through high volume of email, phone, instant message, and in person.

Status Reports sent out daily to customers.

Delays are notated with reasons for the delay.

Escalation of problems to Management when necessary.

Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Always meet compliance to regulations internal and external in accordance with government regulations.

Qualifications, Experience and Education Requirements :

Knowledge of the Chicagoland area.

Operations / Industry Knowledge preferred

Excellent oral and written communication skills

A proven history of providing exceptional customer service at all levels

Excellent organizational skills, time management skills in addition to a professional attitude

Great attitude and background based on compliments from customers and coworkers

Strong MS Office skills including Excel, PowerPoint, and OneNote

Additional Information :

Paid Vacation, Holiday, Sick Time

Health Plan : Medical, Prescription Drug, Dental and Vision

Life and Long-Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

26 remote / work from home days per year

The position pays $20.00-$28.00 per hour based on education and experience

All your information will be kept confidential according to EEO guidelines.