Senior Training Manager - Commerce Training

Senior Training Manager

Job Purpose or Objective(s) : The Senior Training Manager is responsible for leading the design, delivery, and evaluation of all training programs within gaming operations. This role drives operational excellence by developing high-performing teams, ensuring compliance with regulatory and company standards, and enhancing the overall guest experience. The position requires a hands-on leader who can supervise, coach, and mentor a team, while collaborating with executives and operational leaders to meet strategic business objectives.

Primary Tasks :

• Lead, coach, and develop a team of training professionals to deliver effective training programs aligned with brand standards, industry regulations, and company goals.
• Design, deploy, and evaluate training programs for all gaming operations, including onboarding, train-the-trainer programs, and ongoing associate development.
• Visit assigned departments to validate training systems, processes, and operational standards.
• Collaborate and work with executives, operational leaders, and functional management teams to assess ongoing and future training & development as well as effectiveness of established programs.
• Manage and oversee training programs and processes for new hires, existing associates, and new openings.
• Track and report on training effectiveness using KPIs such as associate performance, engagement, and operational compliance metrics.
• Manage training budgets, resources, and tools, including LMS platforms, e-learning programs, and multimedia training materials.
• Partner with cross-functional teams to integrate training initiatives with broader organizational goals, process improvements, and leadership development programs.
• Mentor and develop future training leaders within the organization.
• Perform other duties as assigned.

Minimum :

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family, and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits provided by the Choctaw Nation are based on employment classification and include :

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions :

Job Identification : 22494

Job Category : Human Resources

Posting Date : 11 / 03 / 2025, 08 : 00 PM

Apply Before : 11 / 17 / 2025, 08 : 00 PM

Degree Level : Bachelor's Degree

Job Schedule : Full time

Locations : 1802 Chukka Hina, Durant, OK, 74701, US

On-site / Remote : On-Site