Citizens Banker

Description

Starting Salary : $24.50 / hour and up

Citizens

Bankers are the face of the branch. They devote their

time getting to know their customers and building lasting

relationships by providing trusted

advice.

What you'll do

Are you

outgoing? Do you get satisfaction out of helping others and

offering sound advice? If you’re a “people person” who enjoys

building positive relationships with customers, then this is the

job for you!

Using your

strong communication and problem-solving skills — along with your

broad range of financial knowledge — you’ll provide recommendations

and assist customers with financial solutions, supporting spending,

saving, borrowing and investing

needs.

You’ll get

to know customers’ personal financial goals and recommend tailored

solutions to help achieve them — like planning for the future,

buying a home or opening a new credit card. You’ll introduce

customers to digital and mobile-first ways to handle banking

transactions, like on our app or through our ATMs. You’ll

collaborate with partners in Wealth Management, Mortgage and

Business Banking to help customers with more complex financial

needs. You’ll make outbound calls to acquire new customers and

schedule financial checkup appointments, as you understand what

might be a good fit for a customer now, may not be 6 months from

now. All financial policies and procedures will be followed,

including proper cash handling, state and local laws and

regulations.

What you'll get

Meaningful work

& relationships – You’ll help customers with

important financial decisions that impact their lives like building

a business, buying a house, paying for school or helping them

realize their long-term financial goals. Colleagues and leadership

listen to your ideas and feedback.

Commitment to community – Give back with 4 hours of paid

time off annually for volunteering, separate from regular PTO, and

have your donations to eligible 501(c)(3) organizations matched, up

to $1,000 annually

Career

opportunities, reward, and upskilling – See your hard

work rewarded with promotions and opportunities to grow your career

through training, coaching, career planning and development

resources that enable you to branch off in any direction your

talents and interests take you.

Exceptional benefits – Receive comprehensive health care

coverage, including medical, dental and vision plans, a 401K with

corporate match, tuition assistance, mental health and wellbeing

programs, discounts on student loan refinancing, and more.

Required Qualifications

High School degree or GED

required

2 years of sales and customer service

experience, demonstrating an ability to meet or exceed goals

Ability to effectively ask questions and

identify needs to improve the customer relationship

Proven success with building relationships,

and recommending and referring products and services through

in-person and phone interactions

Demonstrated

skills in using digital technology to support the delivery of

business goals

Aptitude to problem solve and

provide solutions to customer issues

Recognized ability to strengthen relationships with teammates,

business partners and specialists through collaboration

Self-motivated, confident and ability to

multitask effectively

Ability to work branch

hours, which can include weekends and evenings

Meet and comply with all requirements set

forth in the SAFE Act, including, but not limited to successful

completion of the pre-employment screening checks and obtaining a

unique identifier from the NMLS.

Qualified

candidates must complete a video interview assessment after

applying as the next step, to be completed within 7 days of

receiving the link. How to prepare : Set aside

30-45 minutes for the self-guided assessment that includes games

and questions. Find a quiet place to record and be camera-ready.

You’ll need a smartphone, tablet, or desktop computer with your

camera and microphone enabled. You’ll answer questions to share

your skills and experience, and bring your personality to the

interview. This step accelerates the interview process, moving

qualified candidates to hiring manager interview fast.

Preferred

skills / experience

1 year

cash handling

experience

Hours and

Work Schedule

Hours per

Week : 40

Work Schedule : Varies with branch

needs and may include weekends and evenings

Pay Transparency

The salary range for this position

is $28.60 - $30.45 per hour, plus an opportunity to earn additional

incentive earnings. Actual pay is based on various factors

including but not limited to the work location, and relevant skills

and experience.

We offer competitive

pay, comprehensive medical, dental and vision coverage, retirement

benefits, maternity / paternity leave, flexible work arrangements,

education reimbursement, wellness programs and more. Note,

Citizens’ paid time off policy exceeds the mandatory, paid sick or

paid time-away policy of every local and state jurisdiction in the

United States. For an overview of our benefits, visit .

Some job boards have

started using jobseeker-reported data to estimate salary ranges for

roles. If you apply and qualify for this role, a recruiter will

discuss accurate pay guidance.

Equal Employment

Opportunity

Citizens, its parent,

subsidiaries, and related companies (Citizens) provide equal

employment and advancement opportunities to all colleagues and

applicants for employment without regard to age, ancestry, color,

citizenship, physical or mental disability, perceived disability or

history or record of a disability, ethnicity, gender, gender

identity or expression, genetic information, genetic

characteristic, marital or domestic partner status, victim of

domestic violence, family status / parenthood, medical condition,

military or veteran status, national origin,

pregnancy / childbirth / lactation, colleague’s or a dependent’s

reproductive health decision making, race, religion, sex, sexual

orientation, or any other category protected by federal, state

and / or local laws. At Citizens, we are committed to fostering an

inclusive culture that enables all colleagues to bring their best

selves to work every day and everyone is expected to be treated

with respect and professionalism. Employment decisions are based

solely on merit, qualifications, performance and capability.

Why Work for Us At Citizens,

you'll find a customer-centric culture built around helping

our customers and giving back to our local communities. When you

join our team, you are part of a supportive and collaborative

workforce, with access to training and tools to accelerate your

potential and maximize your career growth

Background Check

Any offer

of employment is conditioned upon the candidate successfully

passing a background check, which may include initial credit, motor

vehicle record, public record, prior employment verification, and

criminal background checks. Results of the background check are

individually reviewed based upon legal requirements imposed by our

regulators and with consideration of the nature and gravity of the

background history and the job offered. Any offer of employment

will include further information.