DOT Senior Helpdesk Specialist
KyybaBoston, MA, United States20 hours ago
Job type
- Full-time
Job description
Job Posting
Job Description Detailed Statement of Duties and Responsibilities :
Monitor & respond to telephone, voicemail, email and ticketing system (Service Now) to resolve customer issues with the highest level of customer satisfaction.
Monitor, track and resolve IT Service Desk tickets. Respond and resolve tickets adhering to department service level agreements.
Acti...
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Helpdesk Specialist • Boston, MA, United States
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