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Forward Deployed Engineer

Forward Deployed Engineer

SuperDialSan Mateo, CA, United States
7 days ago
Job type
  • Full-time
Job description

SuperDial is looking for a Forward Deployed Engineer (FDE) who thrives at the intersection of engineering and customer success. If you love solving complex technical problems, working directly with customers to implement AI-driven solutions, and ensuring seamless deployment of cutting-edge technology, this role is for you! As a key member of the SuperDial team, you’ll work hands-on with clients to integrate, optimize, and scale our AI-powered healthcare solutions in real-world environments.

About the role :

  • Work closely with customers to deploy, configure, and optimize SuperDial’s AI-driven solutions.
  • Develop and implement custom integrations, ensuring seamless interoperability with existing systems.
  • Act as a technical advisor, troubleshooting and resolving implementation challenges in real-time.
  • Collaborate with engineering and product teams to refine and enhance the platform based on customer feedback.
  • Automate deployment, monitoring, and maintenance workflows to improve efficiency and scalability.
  • Serve as a bridge between customers and internal teams, ensuring a smooth feedback loop for product development.

About You :

  • 3+ years of experience in software engineering, solutions engineering, or a similar hands-on technical role.
  • Strong proficiency in Python, SQL, and API integration techniques (REST, gRPC, GraphQL).
  • Experience with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes).
  • Ability to debug, optimize, and improve system performance in production environments.
  • Excellent problem-solving skills, with a customer-first mindset and strong communication abilities.
  • Willingness to travel occasionally for high-impact customer deployments (as needed).

    • Preferred Qualifications :

  • Experience with EHR systems (e.g., Epic, Cerner, Meditech, Athenahealth, etc) and healthcare data standards (FHIR, HL7, CDA).
  • You have experience with real-time data processing, AI / ML integration, or workflow automation.
  • You’ve built tools to enhance developer productivity and system observability.

    • What’s in it for you?

  • A highly dynamic role where you’ll work closely with both customers and internal teams.
  • The opportunity to make a direct impact on healthcare AI adoption and deployment.
  • Competitive salary, equity options, and benefits, including health, dental, and vision coverage.

    • Who we are :

    SuperDial is revolutionizing AI in healthcare by delivering cutting-edge solutions that streamline revenue cycle management. We bridge the gap between AI innovation and real-world healthcare operations. Join us and help shape the future of AI deployment in the industry!

    The base salary for this role ranges from $100,000 to $175,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.

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    Forward Deployed Engineer • San Mateo, CA, United States