Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Chattanooga, TN, US
Associate Team Leader

Associate Team Leader

H&R Block • Chattanooga, TN, US
24 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Create a job alert for this search

    Team Leader • Chattanooga, TN, US

    Related jobs
    Operations Lead - PT

    Operations Lead - PT

    At Home Stores LLC • Chattanooga, TN, US
    Full-time
    Our Vision : To become the leading Home Dcor retailer.Our Mission : Enable everyone to affordably make their house a home. Job Summary : The Operations Lead (OL) oversees store processes and supports a...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Store Manager

    Assistant Store Manager

    AT&T • Rock Spring, GA, United States
    Full-time
    Job Description : Take the lead at the center of where it all happens - our retail stores.With your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develo...Show more
    Last updated: 7 days ago • Promoted
    3rd Shift Team Member

    3rd Shift Team Member

    Chick-fil-A • La Fayette, GA, United States
    Full-time
    Benefits Entry pay varies with availability Every employee earns a 10¢ / hr raise every other month, and will continue to earn those raises until the cap of $17. Performance evaluations 2x a year of...Show more
    Last updated: 30+ days ago • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Rock Spring, Georgia, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show more
    Last updated: 30+ days ago • Promoted
    Regional Sales Associate

    Regional Sales Associate

    RepRally • Rock Spring, GA, United States
    Full-time
    We are seeking a motivated and customer-focused Field Sales Representative to join our dynamic team as we change the distribution industry. We're creating a unified platform that connects brands, sa...Show more
    Last updated: 30+ days ago • Promoted
    General Manager of Workout Anytime Lafayette

    General Manager of Workout Anytime Lafayette

    Workout Anytime • La Fayette, GA, US
    Full-time
    Workout Anytime LaFayette is looking for a General Manager! Must be committed, upbeat, and love customer service! Experience in management preferred. Pay is $1300 bi-weekly, and all commissions and ...Show more
    Last updated: 19 days ago • Promoted
    Shift Leader

    Shift Leader

    Panda Restaurant Group • Chattanooga, TN, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show more
    Last updated: 30+ days ago
    Shift Leader

    Shift Leader

    Taco Bell • Soddy Daisy, TN, US
    Full-time
    Hiring at up to $15 per hour for Leadership qualities! .You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. If hired, the franchisee will be your only employer.Franchisees ...Show more
    Last updated: 30+ days ago
    Retail Team Member

    Retail Team Member

    Ruby Falls • Chattanooga, TN, USA
    Full-time
    Quick Apply
    Members of the retail team deliver warm Ruby Falls hospitality by expertly assisting guests with purchases, locating merchandise, maintaining organization and cleanliness of designated areas.In add...Show more
    Last updated: 30+ days ago
    Shopper Team Member

    Shopper Team Member

    Amazon • La Fayette, GA
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 23 days ago • Promoted
    Shift Leader

    Shift Leader

    Chattanooga Pizzeria, LLC • Chattanooga, TN, US
    Full-time +1
    Quick Apply
    At Jet’s Pizza we’re about making the best pizza around and getting it to the customer in record time!.We’re looking for a well-rounded individual with kitchen experience(preferably in pizza).We wa...Show more
    Last updated: 30+ days ago
    Associate Team Leader

    Associate Team Leader

    H&R Block • Fort Oglethorpe, GA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 24 days ago • Promoted
    Leader In Training

    Leader In Training

    Buckle • Chattanooga, TN, US
    Full-time
    The Leader In Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statement : "To create the most enjoyable shopping experience possible for our Guests.The LI...Show more
    Last updated: 30+ days ago • Promoted
    Team Member

    Team Member

    Bojangles • LAFAYETTE, GA, US
    Full-time +1
    Our Team Members are comfortable serving and interacting with our loyal customers.If you are energetic, outgoing, friendly, and passionate about serving high-quality food and providing great custom...Show more
    Last updated: 30+ days ago
    Amazon Catalog Team Lead

    Amazon Catalog Team Lead

    Lago • Chattanooga, TN, US
    Full-time
    Hours : 9am - 6pm Pacific Standard Time.USD Salary : Negotiable based on experience.The Team Lead, Catalog Management, is responsible for guiding a team's day to day activities, ensuring efficient op...Show more
    Last updated: 19 days ago • Promoted
    Team Member PT ALL Shifts Needed MUST Be FLEXIBLE

    Team Member PT ALL Shifts Needed MUST Be FLEXIBLE

    Circle K • Dunlap, TN, US
    Full-time +1
    Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...Show more
    Last updated: 30+ days ago • Promoted
    Dedicated CDL A Team Truck Driver

    Dedicated CDL A Team Truck Driver

    CRST • LaFayette, GA, US
    Full-time
    CRST The Transportation Solution Inc.We are looking for CDL A Truck Drivers to run Over the Road.CDL A Teams Average weekly miles 4000+ to the truck. Great benefits, including Medical, Vision and De...Show more
    Last updated: 30+ days ago • Promoted
    Shift Lead

    Shift Lead

    Pizza Hut • LA FAYETTE, GA, US
    Full-time
    The Shift Lead supports the Restaurant General Manager and Store Assistant General Manager in their efforts to oversee all the restaurant operations. The Shift Lead assists in management activities ...Show more
    Last updated: 15 days ago