Express Service Advisor

Halladay Auto Group is growing and we are in need of an Express Service Advisor. We offer a great employee centered working environment and the following benefits :

• Health & Dental Coverage
• Life insurance
• 401(k) Plan
• Paid Vacation
• Paid Holidays
• Opportunities for Advancement
• Year End Profit Sharing
• Employee Discounts on new / used vehicle purchases

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.

Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.

Ensure the daily inventory of technicians time is consistently sold to service customers.

Distribute work between technicians efficiently.

Answer technical questions about vehicle problems warranties services and repairs.

Maintain Customer Happiness scores at or above company standards.

Assist in diagnosing vehicle problems; order parts and tools as necessary.

Oversee administration of warranty claims as well as training and supervising of service department.

Set schedules and assigns tasks to service department employees.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Maintain good working relationship with factory(s) and foster positive employee relations.

Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid drivers license

Willing to submit to pre-employment background check and drug screen

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1